The ITIL 2011 Editions have been updated for clarity, consistency, correctness and completeness. Alongside the delivery of consistent, repeatable process activities as part of service quality, ITIL has always emphasized the importance of continual service improvement. Focusing on the process elements involved in identifying and introducing...

CompTIA's Network+ certification tells the world you have the skills to install, configure, and troubleshoot today's basic networking hardware peripherals and protocols. But first, you have to pass the exam! This detailed...

Core Java® has long been recognized as the leading, no-nonsense tutorial and reference for experienced programmers who want to write robust Java code for real-world applications. Now, Core Java®, Volume I–Fundamentals, Tenth Edition, has been extensively updated to reflect the...

The goal of the Exploring series is to move students beyond the point and click, to understanding the why and how...

Linux Web Server Development will teach you how to build a Linux Web server from scratch using Free/Open Source programs. The only requirement is a computer with an Internet connection. You will learn how to: • download and set up a Linux Web server • configure your router and Operating System • register and configure a Dynamic...

My Microsoft® Windows® 10 is an easy, full-color tutorial on the latest operating system from Microsoft. It includes 2 hours of FREE step-by-step video tutorials to help you learn how to navigate and...