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Practical Zendesk Administration: Best practices for setting up your customer service platform
Practical Zendesk Administration: Best practices for setting up your customer service platform
We built Zendesk back in 2007 because we were frustrated with the quality of the customer service applications that existed at the time. The vast majority of these “solutions” were big, clunky, on-premise enterprise applications, distributed on CDs, and took forever to deploy. Even proof-of-concept projects...
iOS 6 Programming Cookbook
iOS 6 Programming Cookbook
The long-awaited iOS 6 SDK (Software Development Kit) is finally out, and we need to learn about all the great features that this release offers us. Apple did a great job adding new features to the SDK and, of course, to iOS itself. iOS 6 is much more stable than the previous versions of iOS, as you would expect....
Mac OS X and iOS Internals: To the Apple's Core (Wrox Programmer to Programmer)
Mac OS X and iOS Internals: To the Apple's Core (Wrox Programmer to Programmer)
EVEN MORE THAN TEN YEARS AFTER ITS INCEPTION, there is a dearth of books discussing the architecture of OS X, and virtually none about iOS. While there is plentiful documentation on Objective-C, the frameworks, and Cocoa APIs of OS X, it often stops short of the system-call level and implementation specifi cs. There is some...
IP Routing
IP Routing

This concise guide offers the basic concepts of IP routing, free of hype and jargon. It begins with the simplest routing protocol, RIP, and then proceeds, in order of complexity, to IGRP, EIGRP, RIP2, OSPF, and finally to BGP. New concepts are presented one at a time in successive chapters. By the end, you will have mastered not only...

Introducing Erlang
Introducing Erlang

If you’re new to Erlang, its functional style can seem difficult, but with help from this hands-on introduction, you’ll scale the learning curve and discover how enjoyable, powerful, and fun this language can be.

Author Simon St. Laurent shows you how to write simple Erlang programs by teaching you one basic...

Getting Started with Mule Cloud Connect: Accelerating Integration with SaaS, Social Media, and Open APIs
Getting Started with Mule Cloud Connect: Accelerating Integration with SaaS, Social Media, and Open APIs
There’s no question that we are undergoing a generational shift in computing. With the massive adoption of social media, SaaS, and cloud computing, enterprises are relying more and more on resources beyond the firewall. With this shift, we have seen an explosion in the number of open APIs that are required to...
Getting Started with Storm
Getting Started with Storm
If you’re reading this, it’s because you heard about Storm somehow, and you’re interested in better understanding what it does, how you can use it to solve various problems, and how it works.

This book will get you started with Storm in a very straightforward and easy way. The
...
iPod: The Missing Manual (Missing Manuals)
iPod: The Missing Manual (Missing Manuals)

Apple’s iPods continue to set the bar for media players, with bold new features like the Touch’s supersized screen and Siri voice control. But iPods still lack a guide to all their features. That’s where this full-color book comes in. It shows you how to play music, movies, and slideshows; shoot photos and videos;...

VMware Cookbook: A Real-World Guide to Effective VMware Use
VMware Cookbook: A Real-World Guide to Effective VMware Use

With scores of step-by-step solutions, this cookbook helps you work with VMware ESXi in a wide range of network environments. You’ll not only learn the basics—how to pool resources from hardware servers, computer clusters, networks, and storage, and then distribute them among virtual machines—but also how to...

Learning MySQL
Learning MySQL
Database management systems are the electronic filing cabinets that help individuals and organizations to manage the mass of information they process each day. With a well-designed database, information can be easily stored, updated, accessed, and collated. For example, a freight company can use a database to record...
Building Web, Cloud, and Mobile Solutions with F#
Building Web, Cloud, and Mobile Solutions with F#
If you were to do a search right now for the hottest technology trends, you would see a consistent theme of focus on the technical areas of web, cloud, and mobile solutions combined with big data and economies of scale. With these trends comes a need for tools that allow technologists, such as you and me, to harness...
Windows PowerShell Cookbook: The Complete Guide to Scripting Microsoft's Command Shell
Windows PowerShell Cookbook: The Complete Guide to Scripting Microsoft's Command Shell
How do you use Windows PowerShell to navigate the filesystem, manage files and folders, or retrieve a web page? This introduction to the PowerShell language and scripting environment provides more than 400 task-oriented recipes to help you solve all kinds of problems. Intermediate to advanced system administrators will find more than 100...
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