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Business Process Mapping: Improving Customer SatisfactionPraise For Business Process Mapping: Improving Customer Satisfaction, Second Edition
"A must-read for anyone performing business process mapping! This treasure shares step-by-stepapproaches and critical success factors, based on years of practical, customer-focused experience.A real winner!"
в... | | Hollywood Speaks Out: Pictures that Dared to Protest Real World Issues
Hollywood Speaks Out explores that rare Hollywood feature that dared to tackle red-hot, social issues whilst American society was gripped by the convulsion and controversy they generated.
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Explores why Hollywood has always been risk-adverse, and how most feature flms deal with controversial issues long after the...
| | The Expert Guide to Beating Heart Disease: What You Absolutely Must Know
What Do the Best-Trained Doctors Do to Beat Heart Disease?
In today's avalanche of medical information, how can you distinguish between proven evidence and unfounded claims? This is the first book to translate key medical data into clear guidelines capturing the highest treatment standards for heart disease. Renowned... |
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Cloud Computing: Web-Based Dynamic IT Services
Cloud computing is on everyone’s lips: as an innovative technology, as the next
generation of the Internet, as a fundamental transformation of the entire IT landscape,
and as an auspicious opportunity to introduce new business ideas. But what is
actually at the heart of this notion?
As a result of the multi-faceted... | | Federal Cloud Computing: The Definitive Guide for Cloud Service Providers
Federal Cloud Computing: The Definitive Guide for Cloud Service Providers offers an in-depth look at topics surrounding federal cloud computing within the federal government, including the Federal Cloud Computing Strategy, Cloud Computing Standards, Security and Privacy, and Security Automation.
You will learn the basics of... | | |
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Misconceptions of Risk
The risk discipline is young and there are a number of ideas, perspectives and conceptions of risk out there. A number of such common conceptions of risk are examined in the book, related to the risk concept, risk assessments, uncertainty analyses, risk perception, the precautionary principle, risk management and decision making under... | | Tietz's Applied Laboratory Medicine
Using a problem-based approach, Tietz's Applied Laboratory Medicine, Second Edition presents interesting cases to illustrate the current use and interpretation of the most commonly available clinical laboratory tests. The cases present detailed descriptions of the symptoms, diagnosis, and treatment of disease. The book... | | Enterprise Risk Management: From Incentives to Controls
A fully revised second edition focused on the best practices of enterprise risk management
Since the first edition of Enterprise Risk Management: From Incentives to Controls was published a decade ago, much has changed in the worlds of business and finance. That's why James Lam has returned with a new edition of... |
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