“Finally! A book that lays out a thorough yet workable path to collaborative innovation! With a highly readable style and using great examples, Frederich and Andrews describe the process by which IBM makes collaborative innovation work from a process, company, and customer standpoint. By following the guidelines...

In just 24 sessions of one hour or less, you’ll learn how to drive powerful business results with Microsoft Dynamics CRM 2011! Using this book’s straightforward, step-by-step approach, you’ll learn how to orchestrate successful CRM projects, automate processes, create more efficient workflows, optimize...

TODAY THE JAVA 2 PLATFORM, Enterprise Edition (J2EE) is the most complete and effective platform for enterprise development. J2EE unifies and embodies the knowledge gained from building up-to-date, multitier applications, and provides this knowledge as a standardized set of modular components and services. We believe that J2EE simplifies many...

This brilliantly illustrated manual on neck dissection is a roadmap for advanced surgeons and beginners alike. It guides the reader through the cervical structures with practical step-by-step exercises. The illustrations provide an overview of all relevant surgical anatomy important for the identification and treatment of oncologic patients....

Extensible Markup Language (XML) is the environment of choice for creating many of today's technologically sophisticated and security-sensitive Web applications. With Secure XML, developers now have the hands-on guide they need to combine a strong foundation in XML with proven, practical...

The IT Infrastructure Library® (ITIL) places the “best practices” in IT operations at your command. ITIL helps you make better technology choices, manages IT more effectively,...

When it comes to computer crimes, the criminals got a big head start. But the law enforcement and IT security communities are now working diligently to develop the knowledge, skills, and tools to successfully investigate and prosecute Cybercrime cases. When the first edition of "Scene of the Cybercrime" published in 2002, it was one...