Foreword by Capodagli and Lynn Jackson, coauthors of "The Disney Way". All businesses have customers, but how many of them deliver unforgettably good customer service? "Secret Service" reveals the hidden systems of the few exceptional companies that do: what actions they take behind the scenes to consistently surpass...

"This impressive hardback introduces fundamentals of information and communications security by providing mathematical concepts to prove or break the security of cryptographic schemes. … The book is designed for upper-level undergraduates and graduate level students in computer science. This comprehensive volume is...

IF YOU are becoming worried about an aspect of your own behaviour - maybe you no longer feel totally in control of it, or are concerned about the health implications, or the fact that it takes up so much of your time and money - and you've decided that you want to do something about it, this book will help you.

You might...

• Opinionated: No bland descriptions and lukewarm recommendations. Based on a detailed personal inspection, our author covers lavish beachfront resorts, intimate rain-forest B&Bs, family-friendly condos, and much, much more. Our dining reviews are simply the best in the business, whether you crave cutting-edge Asian-fusion...

Want to start programming but don't know where to start? Don't worry! With a radically different approach to programming, author Francis Glassborow demystifies programming concepts, and...

From our very first contacts, our relationships with Native American healers has continually been a love-hate affair. This unusual dichotomy stems from the fact that Native Americans have always seen external reality through different eyes. They inhabit a world in which the Creator is known only as a "Great Mystery." Such...