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Enterprise Systems Education in the 21st CenturyIT education, particularly at business colleges, is undergoing a transformation because of the emerging federated systems or enterprise-wide systems (ES). This follows a trend in industry, which uses complex software applications like SAP and others. This movement toward ES in industry has created major challenges for integrating ES into the... | | IT Service Management Guide: Vol. 1The importance of IT Service Management is becoming widely recognized. Whereas in the 1960s and 1970s interest was still focused mainly on the improvement of hardware, and whereas the development of software was the major concern until well into the 1980s, the 1990s was the decade that saw the rise of service management.
For decades,... | | |
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