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Strategic Marketing: In the Customer Driven Organization
Strategic Marketing: In the Customer Driven Organization
Marketing is the function within an organization that focuses directly on the customer. Strategic Marketing in the Customer Driven Organization places a unique emphasis on the reason for the existence of the firm -- to provide, communicate and deliver value to the customer. Through the use of many international examples,...
Coaching at Work: Powering your Team with Awareness, Responsibility and Trust
Coaching at Work: Powering your Team with Awareness, Responsibility and Trust

"This book comes at a time when we are asking searching questions: How exactly do we earn the loyalty, trust and commitment of our people? How do we balance the needs of our organisations to do more with less with the need to create environments in which people can grow, develop and achieve their aspirations? The answers lie within each...

Women, Islam and Everyday Life: Renegotiating Polygamy in Indonesia (Women in Asia Series)
Women, Islam and Everyday Life: Renegotiating Polygamy in Indonesia (Women in Asia Series)
This book examines Islam and women’s everyday life, focusing in particular on the highly controversial issue of polygamy. It discusses the competing interpretations of the Qur’anic verses that are at the heart of Muslim controversies over polygamy, with some groups believing that Islam enshrines polygamy as a male right, others seeing...
Performance Intelligence at Work: The 5 Essentials to Achieving The Mind of a Champion
Performance Intelligence at Work: The 5 Essentials to Achieving The Mind of a Champion
GET IN THE GAME AND PLAY TO WIN!

Performance Intelligence at Work is the wake-up call every business leader needs. Results come from actions but actions come from your thinking. To perform better you must change your thinking.”
—Mike Davidson, Vice Chairman and Chief Agency
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Linux in a Nutshell
Linux in a Nutshell
Everything you need to know about Linux is in this book. Written by Stephen Figgins, Ellen Siever, Robert Love, and Arnold Robbins -- people with years of active participation in the Linux community -- Linux in a Nutshell, Sixth Edition, thoroughly covers programming tools, system and network administration tools, the shell, editors, and...
Handbook of Spanish Language Media
Handbook of Spanish Language Media
With the rise of Spanish language media around the world, no reference work is available that provides an overview of the field or its emerging issues. The Handbook of Spanish Language Media is intended to fill that need. The goal is to establish a Handbook that will become the definitive source for scholars interested in this...
Dynamic Mechanical Analysis: A Practical Introduction, Second Edition
Dynamic Mechanical Analysis: A Practical Introduction, Second Edition
Praise for the first edition

 The author of this book has taught many short courses on DMA and this shows in his book…This reviewer found the last chapter, on the section on the application of DMA to real problems to be very useful… quite useful to someone who is just beginning to do thermal methods and wants to
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First Concepts of Topology (New Mathematical Library)
First Concepts of Topology (New Mathematical Library)
This book is one of a series written by professional mathematicians in order to make some important mathematical ideas interesting and understandable to a large audience of high school students and laymen. Most of the volumes in the New Mathematical Library cover topics not usually included in the high school curriculum; they vary in difficulty,...
Advances in the Sign Language Development of Deaf Children (Perspectives on Deafness)
Advances in the Sign Language Development of Deaf Children (Perspectives on Deafness)
A colleague of ours once remarked (paraphrasing to protect the innocent): ‘‘Isn’t it amazing how we can all know so much about this and still know so little?’’ Even if the comment was not quite as profound as it might appear, in this context, it is dead on. This volume came about because we felt that this is one of the...
Sign Language Interpreting and Interpreter Education: Directions for Research and Practice (Perspectives on Deafness)
Sign Language Interpreting and Interpreter Education: Directions for Research and Practice (Perspectives on Deafness)
More the 1.46 million people in the United States have hearing losses in sufficient severity to be considered deaf; another 21 million people have other hearing impairments. For many deaf and hard-of-hearing individuals, sign language and voice interpreting is essential to their participation in educational programs and their access to public and...
The Singularity Is Near: When Humans Transcend Biology
The Singularity Is Near: When Humans Transcend Biology

Advance Praise For The Singularity is Near

"Ray Kurzweil is the best person I know at predicting the future of artificial intelligence. His intriguing new book envisions a future in which information technologies have advanced so far and fast that they enable humanity to transcend its biological
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Business Process Mapping: Improving Customer Satisfaction
Business Process Mapping: Improving Customer Satisfaction
Praise For Business Process Mapping: Improving Customer Satisfaction, Second Edition

"A must-read for anyone performing business process mapping! This treasure shares step-by-stepapproaches and critical success factors, based on years of practical, customer-focused experience.A real winner!"
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