Home | Amazing | Today | Tags | Publishers | Years | Account | Search 
The Customer Management Scorecard: Managing CRM for Profit

Buy

The Customer Management Scorecard is based on a unique global survey conducted by QCi that aimed to reveal the true relationship between effective customer management and business performance. Over 300 global assessments of blue chip companies in 22 countries, across all sectors, were conducted using QCi’s Customer Management Assessment Tool (CMAT) diagnostic process. CMAT is recognized as the world’s leading customer relationship management (CRM) best-practice benchmark.

With contributions from 25 international experts, in-depth cases and drawing on the leading-edge research findings, this book is the most comprehensive source of data ever published on CM global practice. The authors first present a detailed analysis of how the survey was conducted and its findings. They then go on to provide essentially practical insights and advice that will help any company to:

  • re-examine their current approach to CM;
  • learn from the world’s best performing companies;
  • make use of data about customer experience for CM;
  • understand multi-channel CM;
  • ensure both staff and customer loyalty;
  • measure the return on investment;
  • ensure that their CM programme is profitable;
  • build an integrated IT capability for CM;
  • implement an integrated CRM strategy;
  • focus on future challenges and prepare for them.
(HTML tags aren't allowed.)

Rapid Application Development with Mozilla
Rapid Application Development with Mozilla

A must-have read for anybody interested in learning to build sophisticated applications with the Mozilla application framework.—Mitchell Baker, President, The Mozilla Foundation

Mozilla has grown to become a powerful framework for building cutting-edge web applications. Rapid Application Development with...

Practical Recording Techniques, Fifth Edition: The Step- by- Step Approach to Professional Audio Recording
Practical Recording Techniques, Fifth Edition: The Step- by- Step Approach to Professional Audio Recording
The book offers up-to-date information on the latest recording technology, such as digital tape recording, hard-disk recording, keyboard and digital workstations, SMPTE, and MIDI. It also guides the beginner through the basics, showing how to make quality recordings with the new breed of inexpensive home-studio equipment. Other topics include:...
Pro ASP.NET SharePoint 2010 Solutions: Techniques for Building SharePoint Functionality into ASP.NET Applications
Pro ASP.NET SharePoint 2010 Solutions: Techniques for Building SharePoint Functionality into ASP.NET Applications

Code re-use is the Holy Grail of software development. Countless hours of refactoring, countless books, countless software development tools, components, IDEs, and platforms have been dedicated to pursue this elusive quality.

Why is this? As software consumers, we are used to seeing very rapid advancements in technology. Every...


Textbook of Cardiovascular Intervention
Textbook of Cardiovascular Intervention

​The field of interventional cardiology and interventional vascular medicine now comprises the dominant diagnostic and therapeutic field within cardiovascular medicine, and continues to grow in terms of patients managed and physicians trained. The Textbook of Cardiovascular Intervention is intended to provide...

Mobile WiMAX (Wiley - IEE)
Mobile WiMAX (Wiley - IEE)

With the wide and rapid deployment of wireless LANs technology, WiMAX is an emerging technology in wireless communication and is one of the hottest subjects in wireless communications.

Mobile WiMAX is based on selected papers and plenary speeches from the 2007 IEEE Mobile WiMAX Symposium, this book provides...

Microsoft Visio Version 2002 Inside Out
Microsoft Visio Version 2002 Inside Out

Microsoft Visio Standard and Microsoft Visio Professional 2002 provide a broad range of diagramming solutions that help people visualize and communicate ideas, information, and systems. You don't need to be a professional illustrator or drafter to get professional results with Visio. Whether you need a simple flowchart or a multiple-page,...

©2020 LearnIT (support@pdfchm.net) - Privacy Policy