SOFT OR HARD? Hardware switches can cost tens of millions and occupy a city block in real estate. Softswitches are a fraction of the cost and the size of a refrigerator. Bypassing big iron can also make for a more efficient development environment, potentially offering more...

Have you ever noticed that in just about every Mac book, the author will include a couple of tips in each chapter (you'll usually find them in the sidebar, or at the bottom of the page in a tinted box). Sometimes it's a shortcut, a faster way to do something, or a clever workaround that just makes your life easier. People really...

Nothing else, not even "real fonts" or CSS3, has stirred the standards-based design community like the imminent arrival of HTML5. Born out of dissatisfaction with the pacing...

That’s a big deal, because over the years, home movies have developed a bad name. You know what it’s like watching other people’s camcorder footage....

I knew the Internet before it got famous. There were places but no paths, no maps, no search engines. Entry required a key in the form of an IP address and an incantation in the language of UNIX. It was a small world that felt big because it was so easy to get lost in the shadowy realm of texts and data, completely devoid of color....

This title presents the fast and easy way to improve call center management and response. Are you a call center professional seeking trusted and practical advice for improving your results and positively affecting your company's bottom line? Now updated with coverage of the latest technological advancements and developments in the field,...