A social revolution in how we communicate has taken place in recent years. Smartphones, social web tools, and the instant availability of information in an aggregated and organized way provide real-time intelligence to customers, not just the enterprise.
Social CRM is critical to business success in today's hyper-connected environment....
Authoritative coverage on the first Linux+ exam revision in more than five years
The Linux+ exam is an entry-level Linux certification exam administered by CompTIA that covers your knowledge of basic Linux system administration skills. With this being the first update to the exam in more than five years, you'll need to be prepared...
This self-study exam preparation guide for the RHCE - RH302 Red Hat Certified Engineer exam contains everything you need to test yourself and pass the Exam. Including all the exam topics, covered indepth and insider secrets, complete explanations of all RHCE subjects, test tricks and tips, over 250 highly realistic sample questions, and...
The two volumes of 'Whitfield's Electrical Craft Principles' have been substantially revised and updated in 2008, reflecting changes in practice and legislation (e.g. 'BS 7671/IEE Wiring Regulations 17th Edition'). Volume 2 has new material to accompany course changes. The volumes are presented in a new format, are highly illustrated and contain...
The two volumes of Whitfield's Electrical Craft Principles have been substantially revised and updated in 2008, reflecting changes in practice and legislation (e.g. BS 7671 / Requirements for Electrical Installations). Volume 2 in particular has new material to accompany course changes. The volumes are presented in a new format, are highly...
The Art of Service is a leading education and training organization within the IT Service Management (ITSM) industry. The core principles and practices provided by the ITIL® V3 framework provide holistic guidance needed for an industry that continues to mature and develop at a rapid pace. We recognize however, that many organizations and...
An MCITP Windows Vista Support Technician Exam Guide and Desktop Reference--All in One!
Get complete coverage of all three Microsoft Certified IT Professional Windows Vista Support Technician exams in this comprehensive volume. Written by a Windows Vista expert and MCITP, this definitive exam guide features...
This is the second of three volumes of essential reference for those concerned with the installation and servicing of domestic and industrial gas equipment. This volume deals with the various aspects of installing and servicing domestic appliances and associated equipment.
The revised fourth edition is brought fully up to...
This best-selling text has been revised to reflect the requirements of the 17th Edition of the IEEWiring Regulations (BS 7671: 2008).
It includes essential information on the new rules applied to special installations or locations, such as bathrooms, swimming pool locations, camping/caravan sites, marinas,...
Practical ways to run a test operation that’s driven by quality – not crisis.
The wisdom in this book does not rely on brilliant theories or any Scientific Truth other than what works--on the job, time and time again. In Managing the Testing Process, you’ll examine an integrated approach–-the bricks...
