As the world economy becomes more interdependent and competition for business continues to be more globally oriented, it has become necessary to address the issues of IT management from a broader global focus. Information technology is not only the enabler of the global marketplace but also a potential solution base for achieving global...

In business, a lot of actions are trigged by rules: "Order more ice cream when the stock is below 100 units and temperature is above 25° C", "Approve credit card application when the credit background check is OK, past relationship with the customer is profitable, and identity is confirmed", and so on. Traditional...

• Identify the reasons why you are deploying Horizon View, a critical step...

China is dramatically catching up and is rapidly becoming a leading technological innovator on the global scale. The number of Chinese firms with global ambitions is growing fast, more and more technological innovation is coming from China, and the number of patents in China is also growing steadily. The negative side of this development is...

Guiding pet owners through their grief following the loss of a beloved pet is one of the toughest parts of your staff's job. Handled sensitively and compassionately, the situation can strengthen the bond with the client for years to come. The new, second edition of this valuable resource offers specific strategies for dealing with a...

"Computers don't attack computers, people do. With Erbschloe's capability taxonomy, we see that there are plenty of new adversaries out there with increasingly powerful cyberweapons and intentions. But most importantly, the greatest threat still comes from "trusted" insiders we so desperately need to, but perhaps shouldn't, trust...

The 45 revised full papers and 60 revised short papers presented together with 3 invited papers and a bibliographic project report were carefully reviewed and...