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Business Process Mapping: Improving Customer SatisfactionPraise For Business Process Mapping: Improving Customer Satisfaction, Second Edition
"A must-read for anyone performing business process mapping! This treasure shares step-by-stepapproaches and critical success factors, based on years of practical, customer-focused experience.A real winner!" в... | | Managerial Leadership
I remember talking in 1995 with Bob Staton, CEO of Colonial Life
& Accident Insurance Company, a division of UNUM, about the
lack of leadership throughout the company. Colonial was one of
the few large, homegrown companies in Columbia, South Carolina,
when it was acquired by UNUM, the Maine-based disability insurance... | | |
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