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Cisco Unified Customer Voice Portal: Building Unified Contact Centers (Networking Technology: IP Communications)
Cisco Unified Customer Voice Portal: Building Unified Contact Centers (Networking Technology: IP Communications)

The definitive guide to deploying Cisco Unified Customer Voice Portal IVRs in any contact center environment

 

Thousands of companies are replacing legacy ACD/TDM-based contact centers with pure IP-based unified contact center solutions. One of these...

HTML: The Definitive Guide (Nutshell Handbooks)
HTML: The Definitive Guide (Nutshell Handbooks)

Netscape Navigator 4.0! Internet Explorer 4.0! HTML 3.2! JavaScript! Style sheets! Layers! HTML is changing so fast it's almost impossible to keep up with developments. How do you know what's real, and how do you use it? This book brings it all together for you. HTML: The Definitive Guide is the most comprehensive book...

Objects, Abstraction, Data Structures and Design: Using C++
Objects, Abstraction, Data Structures and Design: Using C++
Our goal in writing this book was to combine a strong emphasis on problem solving and software design with the study of data structures. To this end, we discuss applications of each data structure to motivate its study. After providing the specification (a header file) and the implementation of an abstract data type, we cover case...
iOS 5 Programming Pushing the Limits: Developing Extraordinary Mobile Apps for Apple iPhone, iPad, and iPod Touch
iOS 5 Programming Pushing the Limits: Developing Extraordinary Mobile Apps for Apple iPhone, iPad, and iPod Touch
Apple has a history of alternating its releases between user-focus and developer-focus. The good news about iOS 5 is that it's all about the developers. The addition of Automatic Reference Counting (ARC) alone is worth the upgrade for developers. In one move, Apple has eliminated the number one cause of crashes in iOS applications,...
Biophysical Techniques in Photosynthesis (Advances in Photosynthesis and Respiration)
Biophysical Techniques in Photosynthesis (Advances in Photosynthesis and Respiration)
Progress in photosynthesis research is strongly dependent on instrumentation. It is therefore not surprising that the impressive advances that have been made in recent decades are paralleled by equally impressive advances in sensitivity and sophistication of physical equipment and methods. This trend started already shortly after...
Agile Experience Design: A Digital Designer's Guide to Agile, Lean, and Continuous (Voices That Matter)
Agile Experience Design: A Digital Designer's Guide to Agile, Lean, and Continuous (Voices That Matter)
This is the book we wish we’d had when we were first introduced to agile methods. We want to show how design and agile are a natural fit together. How bringing together the people who build the products you design with the people who use the products you design will lead to better decisions and better customer...
CompTIA Network+ Lab Manual (Exam N10-005)
CompTIA Network+ Lab Manual (Exam N10-005)

Gain street-smart skills in network administration

Think of the most common and challenging tasks that network administrators face, then read this book and find out how to perform those tasks, step by step. CompTIA Network + Lab Manual provides an inside look into the field of network administration as though you were...

Flex Mobile in Action
Flex Mobile in Action
It has been almost two years now since Adobe started releasing super-secret early betas of their mobile AIR runtimes and Flex framework. During that time, only a select few were kicking the tires and seeing what was possible while waiting for more phones to successfully run Android 2.2 and the iPhone packager to be completed. ...
Mechanical Behavior of Materials
Mechanical Behavior of Materials
Everything that surrounds us is matter. The origin of the word matter is mater (Latin) or matri (Sanskrit), for mother. In this sense, human beings anthropomorphized that which made them possible – that which gave them nourishment. Every scientific discipline concerns itself with matter. Of all matter surrounding us, a...
Marine Biofouling: Colonization Processes and Defenses
Marine Biofouling: Colonization Processes and Defenses

Recent instances of bioinvasion, such as the emergence of the zebra mussel in the American Great Lakes, generated a demand among marine biologists and ecologists for groundbreaking new references that detail how organisms colonize hard substrates, and how to prevent damaging biomass concentrations.

Marine Biofouling:
...

Adobe Photoshop Elements 10 Classroom in a Book
Adobe Photoshop Elements 10 Classroom in a Book

Adobe Photoshop Elements 10 Classroom in a Book is the most thorough and comprehensive way for you to master all the new features in Adobe's top-rated consumer-targeted photo-editing software. Each chapter in this step-by-step, project-based guide contains a project that builds on your growing knowledge of the program, while...

IBM System Storage Solutions Handbook
IBM System Storage Solutions Handbook

This IBM® Redbooks® publication provides overviews and pointers for information about the most current IBM System StorageTM products, showing how IBM delivers the right mix of products for nearly every aspect of business continuance and business efficiency. IBM System Storage products can help you store, safeguard, retrieve, and share...

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