Technical Support Essentials is a book about the many facets of technical support. It attempts to provide a wide array of topics to serve as points of improvement, discussion, or simply topics that you might want to learn. The topics range from good work habits to the way technical support groups establish their own style of work....

In the past few years nucleic acids technologies have grown into a powerful analytical and also increasingly therapeutic tool. It has been applied not only to the uncovering of gene functions in many organisms, but also to pathogenetic analysis and recently also for the treatment of human diseases. The book discusses in depth the potential of...

Domain-specific languages (DSLs) and model-driven development (MDD) offer software engineers powerful new ways to improve productivity, enhance quality, and insulate systems...

Analysis and Design of Discrete Part Production Lines provides a complete overview of production systems, investigating several production line problems, and describing the best approaches to the analysis of production line performance. Written by experts in the field of production and manufacturing research, this book also presents...

Joomla! is an open-source content management system (CMS) for Web sites. While it is free and relatively easy to use, there are lots of tricks and functionality that may not be intuitive to new users or those switching from other systems. And the previous version...