The ITIL Editions 2011 has been updated for clarity, consistency, correctness and completeness. By focusing on delivery and control process activities, ITIL Service Operation describes how a highly desirable steady state of managing services can be achieved on a day-to-day basis. Key Features The updated ITIL publications share a similar...

Present your work in style in a PowerPoint presentation using the tips and techniques in this visual guide to PowerPoint 2010. It covers the basics, as well as all the exciting new changes and additions in a series of easy-to-follow, full-color, two-page tutorials....

Featured in the four-color, visual Picture Yourself series, PICTURE YOURSELF LEARNING MICROSOFT OFFICE 2010 is a valuable resource for all readers, beginner to intermediate. Clear, step-by-step instructions walk you through the basics of each application from beginning to end. Helpful tips provide additional information and advice to enhance...

For most students and computer users, practical computer security poses some daunting challenges: What type of attacks will antivirus software prevent? How do I set up a firewall? How can I test my computer to be sure that attackers cannot reach it through the Internet? When and how should I install Windows patches? SECURITY AWARENESS:...

In order to take Excel to the next level, you need to understand and implement the power of Visual Basic for Applications (VBA). This 4^th edition of Excel VBA Programming For Dummies introduces you to a wide array of new Excel options,...