If you believe that the answer no is but a request for more information and understand that the best closing questions are rhetorical, you understand the basic art of sales. If you can teach that art to others, you have the makings of a good sales manager. But not all good sales managers are equal; some are forward thinking enough to...

Outlook is a powerhouse for managing that mountain of e-mail, but do you know all the other things it can do? This book walks you through the cool...

An essential resource for any unmarried couple,...

The bucks start here! Whether you're saving them or earning them, eBay's the place, and Marsha Collier is the person to show you how. Get...

Formerly used mainly by specialists in signal processing and numerical analysis, MATLAB® in recent years has achieved widespread and enthusiastic acceptance throughout the engineering community. Many engineering schools now require a course based entirely or in part on MATLAB early in the curriculum. MATLAB is programmable and has...

Business process management (BPM) is an established research domain for computer science, information systems, and management scholars. The record number and wide scope of submissions to the eighth installation of the International Conference on Business Process Management was an indication of the vibrancy of the area and the varied...

Why do enterprise systems have complicated search pages, when Google has a single search box that works better? Why struggle with an expense reimbursement system that is not as easy as home accounting software? Although this seems like comparing apples to oranges, as information and communication technologies increasingly reach into every...