IP Routing Primer Plus takes the reader on a methodical journey through the OSI model and shows the relationship of the different IP protocol suite. It gives the readers a "big picture view" design to equip them to use the protocols, or to prepare for a certification exam. Topics covered include a review of the OSI model as well as:
Knowledge Management (KM) is an effort to increase useful knowledge in the organization. It is
a natural outgrowth of late twentieth century movements to make organizational management and
operations more effective, of higher quality, and more responsive to constituents in a rapidly changing
global environment. This document traces...
Every customer-facing corporation has at least one call center. In the United States, call centers handle a billion calls per year. Call Center Operation gives you the complete coverage of the critical issues involved in the design, implementation, organization, and management of a customer call center. Sharp provides information on...
Learn how to use your Kindle Fire with ease and no jargon. Clear, concise, short and to the point... Using Kindle Fire HD, is the essential guide to getting around Amazon’s tablet/e-book reader. This book explores setting up your new Kindle and registering; navigating around the interface and what all the buttons, lists and icons are...
Corporate Restructuring is a practical approach to rescuing troubled companies and driving underperforming companies to top performance. It combines proven restructuring strategies with rigorous theoretical analysis. This book explains how to set and achieve asset, staffing, sales and profit goals. Topics include diagnostic tools to identify...
The Internet is arguably one of the most profound achievements in human history. It has become so pervasive in our lives that we hardly even notice it—except when it happens to be unavailable! It's one of those things that make you sit back and wonder how people got along without it in the old days. Without the ability to surf the Internet to...
Marketing Plans for Services, Third Edition is written in a pragmatic, action-orientated style and each chapter has examples of marketing planning in practice. The authors highlight key misunderstandings about marketing and the nature of services and relationship marketing.
The marketer is taken step-by-step through the key phases...
Get a data mining recipe for success to increase profits and reduce costs in today’s business world with–This book shows you how to create and implement models of the most commonly asked data mining questions for marketing, sales, risk analysis, and customer relationship management and support. You’ll get proven modeling...
Unless you have been off on a digital-free holiday, you’ve heard a lot of chatter about HTML5. As a web
professional, it is apparent that having an understanding of HTML5 is not only beneficial—it’s essential.
The future of the Web has radically changed course in the last few years from XHTML to HTML5, which
means...
Discrete Control Systems establishes a basis for the analysis and design of discretized/quantized control systems for continuous physical systems. Beginning with the necessary mathematical foundations and system-model descriptions, the text moves on to derive a robust stability condition. To keep a practical perspective on the uncertain...
Computer Incident Response and Forensics Team Management provides security professionals with a complete handbook of computer incident response from the perspective of forensics team management. This unique approach teaches readers the concepts and principles they need to conduct a successful incident response investigation, ensuring...
National Bestseller • New York Times “100 Notable Books of the Year” • NPR “Favorite Books of 2019” • Guardian “100 Best Books of the 21st Century” • Winner of the National Outdoor Book Award
