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ServiceDesk Plus 8.x Essentials
ServiceDesk Plus 8.x Essentials

A kick-start guide to implement and administer IT Service Management processes with ServiceDesk Plus

Overview

  • Learn to quickly set up and effectively use day-to-day IT services
  • Understand the vital terminologies in a simplified manner
  • Learn to swiftly deal with issues and...
Ethics of Big Data: Balancing Risk and Innovation
Ethics of Big Data: Balancing Risk and Innovation

What are your organization’s policies for generating and using huge datasets full of personal information? This book examines ethical questions raised by the big data phenomenon, and explains why enterprises need to reconsider business decisions concerning privacy and identity. Authors Kord Davis and Doug Patterson provide...

The Cybersecurity Dilemma: Hacking, Trust and Fear Between Nations
The Cybersecurity Dilemma: Hacking, Trust and Fear Between Nations
Why do nations break into one another's most important computer networks? There is an obvious answer: to steal valuable information or to attack. But this isn't the full story. This book draws on often-overlooked documents leaked by Edward Snowden, real-world case studies of cyber operations, and policymaker perspectives to show that...
Web Engineering: The Discipline of Systematic Development of Web Applications
Web Engineering: The Discipline of Systematic Development of Web Applications
The World Wide Web has a massive and permanent influence on our lives. Economy, industry, education, healthcare, public administration, entertainment – there is hardly any part of our daily lives which has not been pervaded by the Internet.

Accordingly, modern Web applications are fully-fledged, complex software systems,...

Internet Crimes, Torts and Scams: Investigation and Remedies
Internet Crimes, Torts and Scams: Investigation and Remedies

Internet Crimes, Torts and Scams: Investigation and Remedies helps attorneys understand the increasing range of illegal and malicious internet activity and a similarly expanding number of response or enforcement options. Reflecting a "real-world" dynamic, the book is problem-oriented and cuts across many practice areas including...

Business Continuity Management: Building an Effective Incident Management Plan
Business Continuity Management: Building an Effective Incident Management Plan

Whether an international corporation or a small business, developing and utilizing

a Business Continuity Management (BCM) Plan protects companies and their personnel, facilities, materials, and activities from the broad spectrum of risks that face businesses and government agencies on a daily basis, whether at home or...
Developing Enterprise Web Services: An Architect's Guide
Developing Enterprise Web Services: An Architect's Guide

Build Web services with enterprise-class reliability, performance, and value

Web services are transforming IT, and represent a powerful new way to reduce cost and drive top-line growth throughout the enterprise. This book takes a no-nonsense view of architecting and constructing enterprise-class Web services and...

Physical Security Strategy and Process Playbook
Physical Security Strategy and Process Playbook

The Physical Security Strategy and Process Playbook is a concise yet comprehensive treatment of physical security management in the business context. It can be used as an educational tool, help a security manager define security requirements, and serve as a reference for future planning.

This book is organized into six...

Cloud Computing Best Practices for Managing and Measuring Processes for On-demand Computing, Applications and Data Centers in the Cloud with SLAs
Cloud Computing Best Practices for Managing and Measuring Processes for On-demand Computing, Applications and Data Centers in the Cloud with SLAs
The evolution of managing Cloud Computing Services in principles and practices provided by the best practices IT Service Management framework provides the more holistic guidance needed for an industry that continues to mature and develop at a rapid pace.

Many organizations and individuals who had previously struggled...
Top Hedge Fund Investors: Stories, Strategies, and Advice
Top Hedge Fund Investors: Stories, Strategies, and Advice

A professional's guide to the world of hedge fund investing



Throughout the financial crisis of 2008, many hedge funds suffered massive losses and were often blamed for the extreme market upheavals. In the wake of the crisis, hedge funds remain a source of fascination for the media, legislators, and...
Innovation X: Why a Company's Toughest Problems Are Its Greatest Advantage
Innovation X: Why a Company's Toughest Problems Are Its Greatest Advantage

A fresh approach to succeeding with innovation, grounded in insights about rapidly changing customers, competitors and technologies Written by a director at the award-winning global innovation firm frog design, this vital book shows business leaders and managers how to accomplish truly effective innovation in today's disruptive climate....

The Journalist's Guide to Media Law: A handbook for communicators in a digital world
The Journalist's Guide to Media Law: A handbook for communicators in a digital world
We are all journalists and publishers now: at the touch of a button we can send our words, sounds and images out to the world. No matter whether you're a traditional journalist, a blogger, a public relations practitioner or a social media editor, everything you publish or broadcast is subject to the law. But which law?

...
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