A practical resource, this book combines tips, checklists, exercises, and stories to outline concrete processes that improve the way leaders, managers, and anyone within an organization responds to conflict. Beginning with a series of questions and self-diagnostics, the authors show you how to: maintain emotional balance in the face of...

This new edition of the A+ Complete Lab Manual has been thoroughly updated to cover the latest CompTIA objectives. It’s also been revised for easier navigation and a tighter fit with David Groth’s best-selling A+ Complete Study Guide. Use these resources together to gain the knowledge, skills, and confidence you...

Before learning the intricacies of HTML (Hypertext Markup Language), CSS (Cascading Style Sheets), and JavaScript, it is important that you gain a solid understanding of the technologies that help transform these plaintext files to the rich multimedia displays you see on your computer or handheld device when browsing the World Wide Web. For...

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This authoritative, best-selling guide has been extensively updated with the new technical requirements of the IET Wiring Regulations (BS 7671: 2008) Amendment No. 1:2011, also known as the IET Wiring Regulations 17^th Edition. With clear description, it provides a practical interpretation of the amended regulations –...

This sequel to Leil’s international top selling “How to Talk to Anyone” makes you a master communicator with 96 all new cutting-edge communication “Little Tricks” for big success in business and social relationships―in person, by email, and on the phone. It has been praised as the 21st century version of...