Fact: People treatment is a critical success driver for business.
How organizations treat their employees generally, and more
specifically how the policies and procedures, incentives, and best
practices that direct and dictate the overall experience of
human beings at work can make or break organizational
In three-time international bestselling book, The 30 percent
Solution; How Civility at Work Increases Retention,
Engagement and Profitability (Motivational Press 2016), we
introduced the concept of civility (brand new to many) to
organizations and individuals all over the world.
Forward-thinking companies are understanding that to thrive in
the new world of work, it is critical to embed civility in their
core values, policies, procedures, and best practices. In our field
work, we have seen measurable success in many organizations
across sectors and around the globe. Some examples of these
success stories are shared in the assignments and notes from
the field sections of this book.
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