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Civility at Work: How People Treatment is a Critical Success Driver for Business

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Fact: People treatment is a critical success driver for business. How organizations treat their employees generally, and more specifically how the policies and procedures, incentives, and best practices that direct and dictate the overall experience of human beings at work can make or break organizational success.

In three-time international bestselling book, The 30 percent Solution; How Civility at Work Increases Retention, Engagement and Profitability (Motivational Press 2016), we introduced the concept of civility (brand new to many) to organizations and individuals all over the world. Forward-thinking companies are understanding that to thrive in the new world of work, it is critical to embed civility in their core values, policies, procedures, and best practices. In our field work, we have seen measurable success in many organizations across sectors and around the globe. Some examples of these success stories are shared in the assignments and notes from the field sections of this book.
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