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 IT Service Management Guide: Vol. 1The importance of IT Service Management is becoming widely recognized. Whereas in the 1960s and 1970s interest was still focused mainly on the improvement of hardware, and whereas the development of software was the major concern until well into the 1980s, the 1990s was the decade that saw the rise of service management.
For decades,... |  |  Software Requirements: Styles & TechniquesMost IT systems fail to meet expectations. They don't meet business goals and don't support users efficiently. Why? Because the requirements didn't address the right issues. Writing a good requirements specification doesn't take more time. This book shows how it¿s done - many times faster and many times smarter. What are the... |  |  Active Java: Object-Oriented Programming for the World Wide WebThe past four years have seen a phenomenal rise in interest in the Internet. Tens of millions of users regularly access this network to carry out operations such as browsing through electronic newspapers, downloading bibliographies, participating in news groups and emailing friends and colleagues. The number of applications that are hosted within... |
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