Technical Support Essentials is a book about the many facets of technical support. It attempts to provide a wide array of topics to serve as points of improvement, discussion, or simply topics that you might want to learn. The topics range from good work habits to the way technical support groups establish their own style of work....

This delightful book considers and solves many problems in dividing...

This is a complete study guide including study material and practice questions to prepare for the EMC Proven Professional certification Exam E20-120. It can also serve Documentum beginners and practitioners as a handy guide and quick reference to the technical fundamentals that is fully up to date for Documentum 5.3. Beginners are introduced to...

"More Than One Way to Skin a Cat: Create Eye-Popping Effects Using Aviary (Without Paying for Photoshop!)" shows you how to create humorous and imaginative images using Phoenix, a powerful yet simple browser-based image editor from Aviary.com. You'll start with the basics of Phoenix, learning about the features, tools, and layering...

A perfect and direct starting point for a beginner game texture artist! "The Dark Side of Game Texturing" is also an excellent reference for intermediate artists, or for those who want to further their digital art skills. Learn how to create game textures similar to the eerie, sinister, and ominous textures seen in great video games...

Brilliant HTML & CSS is a visual quick reference book that teaches all that you need to know to create clean, forward-looking, standards-compliant, accessible Web sites using HTML & CSS. It will give you a solid grounding on the theory, coding skills, and best practices needed to use HTML & CSS to build sophisticated web pages a...

This beginner guide shows you how to use XHTML, CSS, and JavaScript to create compelling Web sites. While learning these technologies, you will discover coding practices such as writing code that works on multiple browsers including mobile...

SUSE Linux is an increasingly popular Linux distribution that competes head-on with Red Hat’s Linux versions. SUSE Linux’s fortunes have been on the rise following Novell’s acquisition of Germany’s SUSE Linux AG for $210 million. SUSE is looking for more growth in the U.S. marketplace, helped in part by IBM’s $50...

Every mathematician (beginner, amateur, and professional alike) thrills to find simple, elegant solutions to seemingly difficult problems. Such happy resolutions are called ``aha! solutions,'' a phrase popularized by mathematics and science writer Martin Gardner. Aha! solutions are surprising, stunning, and scintillating: they reveal the beauty...