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 Handbook of CRM
Customer Relationship Management is a holistic strategic approach to managing customer relationships to increase shareholder value, and this major Handbook of CRM gives complete coverage of the key concepts in this vital field.
It is about achieving a total understanding of the concepts that underlie... |  |  A Course in Probability and Statistics
This author's modern approach is intended primarily for honors undergraduates or undergraduates with a good math background taking a mathematical statistics or statistical inference course. The author takes a finite-dimensional functional modeling viewpoint (in contrast to the conventional parametric approach) to strengthen the connection... |  |  Persuasion and Influence For Dummies
Many people want to gain trust or support in business and throughout life, but the true skill is doing so in a charming fashion! Whether you're convincing the boss about your much-deserved promotion or a busy restaurateur to offer a better table, the power of persuasion can help improve and increase your successes.
Elizabeth... |
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