Quality of Telephone-Based Spoken Dialogue Systems An increasing number of telephone services are offered in a fully automatic way with the help of speech technology. The underlying systems, called spoken dialogue systems (SDSs), possess speech recognition, speech understanding, dialogue management, and speech generation capabilities, and enable a more-or-less natural spoken interaction with the... Usability: Turning Technologies into Tools "The book contains much insight." --B. Hazeltine, Computing Reviews
"Unusual in that the research it brings together spans the perspectives of cognitive psychology, the sociology of work and technology, work-oriented systems design, computer-supported cooperative work, and human-computer interaction. Although most of...
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