In today’s IT environment, harried system administrators are finding themselves more overworked than ever. This book helps them regain some of the lost time spent creating and testing shell scripts, and guides readers through more than 150 much-needed and practical real-world examples.

This hands-on, concise guide gives you 24 proven techniques for communicating clearly and managing conflicts. It features guidelines for everything from sharing information and gathering input from employees to handling disagreements to conducting results-driven meetings and presentations.

The ultimate study package for the new PMI-ACP exam