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 Developing Your Conflict Competence: A Hands-On Guide for Leaders, Managers, Facilitators, and Teams
A practical resource, this book combines tips, checklists, exercises, and stories to outline concrete processes that improve the way leaders, managers, and anyone within an organization responds to conflict. Beginning with a series of questions and self-diagnostics, the authors show you how to: maintain emotional balance in the face of... |  |  The Top Performer's Guide to Speeches and Presentations
The Top Performer's Guide to Speeches and Presentations helps businesspeople master that most daunting of workplace challenges-addressing a group of coworkers, clients or customers.
--Overcoming nerves and fear
--Preparing for different types of speeches
--Engaging the audience ... |  |  |
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