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The Customer Rules
At a recent family gathering in my home, the grown-ups were trading stories about companies that
provide good customer service and those that don't. Out of curiosity, I asked my then twelve-year-old
granddaughter, Margot, what she thought were the most important rules for great service. Without a
moment's hesitation, she... | | Frommer's Florida 2011 (Frommer's Complete)
Although it’s the state nickname, describing Florida as the Sunshine State is like calling Martha Stewart “manic.” Sure, it’s true, but not necessarily all the time—and it doesn’t nearly begin to describe the state’s other marketable assets. There’s a lot more to Florida than just... | | Sams Teach Yourself SQL in 24 Hours (3rd Edition)Sams Teach Yourself SQL in 24 Hours, Third Edition presents the key features of SQL (Structured Query Language) in an easy to understand format with updated code examples, notes, diagrams, exercises, and quizzes. New material covers more information on transactions, constructs, embedded databases, and object-oriented programming. In this... |
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| | Professional C++ (Programmer to Programmer)C++ is one of the most popular programming languages, but this fast and powerful language is also notoriously complex. Many useful aspects of C++ remain a mystery to even the most experienced programmers. Too often, programming books concentrate more on the syntax of the language and less on its real-world applications. This code-intensive,... | | |
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Frommer's Kauai (Frommer's Complete)
On any list of the world’s most spectacular islands, Kauai ranks right up there with Bora Bora, Huahine, and Rarotonga. All the elements are here: moody rainforests, majestic cliffs, jagged peaks, emerald valleys, palm trees swaying in the breeze, daily rainbows, and some of the most spectacular golden beaches you’ll find ... | | Schrodinger's Rabbits: The Many Worlds of Quantum"Usually quantum fuzziness appears only in ultratiny arenas, on a scale smaller than a golf ball to the degree that the golf ball is smaller than Texas. But nowadays, in labs around the world, scientists are plotting to release quantum weirdness from its subatomic prison. Before too long, quantum news won't be just for the science section... | | Frommer's Las Vegas 2010 (Frommer's Complete)
Completely updated every year (unlike most of the competition), Frommer's Las Vegas features lavish full-color photos of the spectacle that awaits you. This is simply the most frank, funny, outrageous guide you can buy and it's much more up-to-date and indepth than its competition.
Our author is completely on top of the... |
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| | What Were They Thinking?: The Brainless Blunders That Changed Sports HistoryIn the uninspired corner of publishing that produces too many hackneyed sports titles, the efforts of Kyle Garlett shine.In Garlett's hands, moments that are hilarious or painful (or both, depending on one's rooting interest) become opportunities to extract lessons from delicious ironies.. A fine choice. (amNew York )
In 1919, the... | | |
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