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The Customer Rules
The Customer Rules
At a recent family gathering in my home, the grown-ups were trading stories about companies that provide good customer service and those that don't. Out of curiosity, I asked my then twelve-year-old granddaughter, Margot, what she thought were the most important rules for great service. Without a moment's hesitation, she...
Frommer's Florida 2011 (Frommer's Complete)
Frommer's Florida 2011 (Frommer's Complete)

Although it’s the state nickname, describing Florida as the Sunshine State is like calling Martha Stewart “manic.” Sure, it’s true, but not necessarily all the time—and it doesn’t nearly begin to describe the state’s other marketable assets. There’s a lot more to Florida than just...

Sams Teach Yourself SQL in 24 Hours (3rd Edition)
Sams Teach Yourself SQL in 24 Hours (3rd Edition)

Sams Teach Yourself SQL in 24 Hours, Third Edition presents the key features of SQL (Structured Query Language) in an easy to understand format with updated code examples, notes, diagrams, exercises, and quizzes. New material covers more information on transactions, constructs, embedded databases, and object-oriented programming. In this...

Beginning CakePHP: From Novice to Professional (Beginning from Novice to Professional)
Beginning CakePHP: From Novice to Professional (Beginning from Novice to Professional)
CakePHP is a leading PHP–based web app development framework. When asking a question on forums or chat rooms, many CakePHP beginners get little help from the experts. Simple questions can get a response like, “Well, just read the online manual and API.” Unfortunately, the online manual is depreciated, and who wants to absorb a...
Professional C++ (Programmer to Programmer)
Professional C++ (Programmer to Programmer)
C++ is one of the most popular programming languages, but this fast and powerful language is also notoriously complex. Many useful aspects of C++ remain a mystery to even the most experienced programmers. Too often, programming books concentrate more on the syntax of the language and less on its real-world applications. This code-intensive,...
The World's Worsts: A Compendium of the Most Ridiculous Feats, Facts, & Fools of All Time
The World's Worsts: A Compendium of the Most Ridiculous Feats, Facts, & Fools of All Time

A hilarious collection of the lowest of the lows – from the worst generals to the dumbest dogs, the shortest Hollywood marriages to the most dangerous golf courses.

The World's Worsts is the latest compendium of quirky information and vamped–up trivia from Pop Culture guru Les Krantz. This entertaining and...

Frommer's Kauai (Frommer's Complete)
Frommer's Kauai (Frommer's Complete)
On any list of the world’s most spectacular islands, Kauai ranks right up there with Bora Bora, Huahine, and Rarotonga. All the elements are here: moody rainforests, majestic cliffs, jagged peaks, emerald valleys, palm trees swaying in the breeze, daily rainbows, and some of the most spectacular golden beaches you’ll find...
Schrodinger's Rabbits: The Many Worlds of Quantum
Schrodinger's Rabbits: The Many Worlds of Quantum
"Usually quantum fuzziness appears only in ultratiny arenas, on a scale smaller than a golf ball to the degree that the golf ball is smaller than Texas. But nowadays, in labs around the world, scientists are plotting to release quantum weirdness from its subatomic prison. Before too long, quantum news won't be just for the science section...
Frommer's Las Vegas 2010 (Frommer's Complete)
Frommer's Las Vegas 2010 (Frommer's Complete)

Completely updated every year (unlike most of the competition), Frommer's Las Vegas features lavish full-color photos of the spectacle that awaits you. This is simply the most frank, funny, outrageous guide you can buy and it's much more up-to-date and indepth than its competition.

Our author is completely on top of the...

The 25 Habits of Highly Successful Investors: How to Invest for Profit in Today's Changing Markets
The 25 Habits of Highly Successful Investors: How to Invest for Profit in Today's Changing Markets
The definitive guide to investing in today's market!

Especially after the wild ride that began in the fall of 2008, individual stock investing has become far more challenging. Think of a golf swing - hit it right and it goes long and straight, hit it wrong and you'll end up far off in the weeds. But - like much else in life...

What Were They Thinking?: The Brainless Blunders That Changed Sports History
What Were They Thinking?: The Brainless Blunders That Changed Sports History
In the uninspired corner of publishing that produces too many hackneyed sports titles, the efforts of Kyle Garlett shine.In Garlett's hands, moments that are hilarious or painful (or both, depending on one's rooting interest) become opportunities to extract lessons from delicious ironies.. A fine choice. (amNew York )

In 1919, the
...
The Inmates Are Running the Asylum : Why High Tech Products Drive Us Crazy and How to Restore the Sanity (2nd Edition)
The Inmates Are Running the Asylum : Why High Tech Products Drive Us Crazy and How to Restore the Sanity (2nd Edition)
The Inmates are Running the Asylum argues that, despite appearances, business executives are simply not the ones in control of the high-tech industry. They have inadvertently put programmers and engineers in charge, leading to products and processes that waste huge amounts of money, squander customer loyalty, and erode competitive advantage. They...
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