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The Customer Rules
At a recent family gathering in my home, the grown-ups were trading stories about companies that
provide good customer service and those that don't. Out of curiosity, I asked my then twelve-year-old
granddaughter, Margot, what she thought were the most important rules for great service. Without a
moment's hesitation, she... | | Cancun & the Yucatan For Dummies
The spectacular coastline of Mexico’s Yucatán peninsula is a diverse playground where you can bask on pristine beaches, explore ancient ruins, play golf or tennis, go biking, snorkeling or scuba diving, do serious shopping, or escape to a secluded lagoon. With info on Cancun, Isla Mujeres, Cozumel, Playa del Carmen and the... | | Frommer's Maui 2010 (Frommer's Complete)America's #1 bestselling travel series
Written by more than 175 outspoken travelers around the globe, Frommer’s Complete Guides help travelers experience places the way locals do.
• More annually updated guides than any other series
• 16-page color section and foldout map in all annual guides ... |
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Business Golf: The Art of Building Business Relationships on the Links
This step-by-step guide shows how to enhance your fortune through the cultivation of new friendships and relationships while enjoying the game you love to play. It tells you how you can properly structure a golf game so that it becomes both the ideal setting to create and promote deals, both small and large. It will teach you not only how to... | | Sports Photography: How to Capture Action and EmotionFor professional photographers, sports fans, proud parents, and anyone who wants to capture great sports pictures, this is the ultimate guide to sports photography. Seasoned sports photographer Peter Skinner uses 211 stunning examples from the work of Walter Ioss, Ben Chen, Bob Gomel, Duane Hart, Mark Johnson, and six other renowned... | | Frommer's Hawaii 2013
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Full color throughout.
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Free full-color, foldout map.
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Completely updated every year.
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Each of our candid hotel reviews is based on a detailed personal inspection. You'll find lavish beachfront resorts, intimate rain-forest B&Bs, family-friendly condos,
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Beginning Game Art in 3ds Max 8Are you an artist ready to try your hand at 3ds Max 8? Beginning Game Art in 3ds Max 8 gives you the skills you need to hit the ground running, covering the basics of this amazing program. It is filled with step-by-step instructions and sample projects from actual games. Fine-tune your new skills as you learn to build objects, environments, and... | | | | Simply SQLPacked with examples, Simply SQL is a step-by-step introduction to learning SQL. You'll discover how easy it is to use SQL to interact with best-practice, robust databases. Rather than bore you with theory, it focuses on the practical use of SQL with common databases and uses plenty of diagrams, easy-to-read text, and examples to help make... |
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