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Innovating Analytics: How the Next Generation of Net Promoter Can Increase Sales and Drive Business Results
Innovating Analytics: How the Next Generation of Net Promoter Can Increase Sales and Drive Business Results

How does a CEO, manager, or entrepreneur begin to sort out what defines and drives a good customer experience and how it can be measured and made actionable? If you know how well the customer experience is satisfying your customers and you know how to increase their satisfaction, you can then increase sales, return visits, recommendations,...

Essential XML Quick Reference: A Programmer's Reference to XML,  XPath, XSLT, XML Schema, SOAP, and More
Essential XML Quick Reference: A Programmer's Reference to XML, XPath, XSLT, XML Schema, SOAP, and More

"Finally, a complete and thorough reference book covering all of the most important XML technologies, including the latest addition (XML Schema), in one concise and consistent presentation. I will definitely have this book close at hand."
—Chris Lovett, Product Unit Manager, B2B Web Services, Microsoft

...
Becoming Agile: ...in an imperfect world
Becoming Agile: ...in an imperfect world
Many books discuss Agile from a theoretical or academic perspective. Becoming Agile takes a different approach and focuses on explaining Agile from a case-study perspective. Agile principles are discussed, explained, and then demonstrated in the context of a case study that flows throughout the book. The case study is based on a mixture of...
Real-Time Database Systems - Architecture and Techniques
Real-Time Database Systems - Architecture and Techniques

In recent years, tremendous research has been devoted to the design of database systems for real-time applications, called real-time database systems (RTDBS), where transactions are associated with deadlines on their completion times, and some of the data objects in the database are associated with temporal constraints on their validity....

Transformation Electromagnetics and Metamaterials: Fundamental Principles and Applications
Transformation Electromagnetics and Metamaterials: Fundamental Principles and Applications

Transformation electromagnetics is a systematic design technique for optical and electromagnetic devices that enables novel wave-material interaction properties. The associated metamaterials technology for designing and realizing optical and electromagnetic devices can control the behavior of light and electromagnetic waves in ways that have...

Poisoning & Drug Overdose
Poisoning & Drug Overdose
Poisoning & Drug Overdose provides practical advice for the diagnosis and management of poisoning and drug overdose and concise information about common industrial chemicals.

The manual is divided into four sections and an index, each identified by a black tab in the right margin. Section I
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An Implementation Guide to Compiler Writing
An Implementation Guide to Compiler Writing

An important aspect of teaching a course in compiler writing is to illustrate the key theoretical concepts normally taught in such a course. A frequently used strategy for achieving this goal is to have a student design a simple programming language and implement a compiler for this language. Many texts in compiler writing do not,...

Wireshark Network Analysis (Second Edition): The Official Wireshark Certified Network Analyst Study Guide
Wireshark Network Analysis (Second Edition): The Official Wireshark Certified Network Analyst Study Guide

[Note: This Second Edition is also available in Kindle format!]

Wireshark is the world's most popular network analyzer tool with over 500,000 downloads per month. This book provides insider tips and tricks to spot performance issues fast - no more finger pointing because the packets never lie! From "Death by
...

Mounting Optics in Optical Instruments, 2nd Edition (SPIE Press Monograph Vol. PM181)
Mounting Optics in Optical Instruments, 2nd Edition (SPIE Press Monograph Vol. PM181)

Entirely updated to cover the latest technology, this Second Edition gives optical designers and optomechanical engineers a thorough understanding of the principal ways in which optical components--lenses, windows, filters, shells, domes, prisms, and mirrors of all sizes--are mounted in optical instruments.

Along with new...

Economics DeMYSTiFieD
Economics DeMYSTiFieD

All the information you need―quick, easy, and ON THE MONEY

ECON. Do these letters make you sweat? You’re not alone. From college freshmen to PhD students, economics tops the list of panic-inducing classes.

But help has arrived. Economics DeMYSTiFieD is a curriculum-based, self-teaching...

Upgrading and Repairing PCs (14th Edition)
Upgrading and Repairing PCs (14th Edition)
This is the newest comprehensive update to the world's #1 guide to PC repair and maintenance. Worldrenowned PC hardware expert Scott Mueller has thoroughly updated his legendary Upgrading and Repairing PCs to reflect today's latest PC technologies, and added a new DVD with more than two hours of digital video demonstrating PC maintenance and...
Color Atlas Of Pharmacology
Color Atlas Of Pharmacology
Updated with the most important new substances and scientific developments, the third edition of The Color Atlas of Pharmacology makes it easier than ever for students, nurses, and practicing physicians to keep up with the latest developments in this constantly changing field. Featuring a user-friendly layout, jargon-free language, and more than...
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