The ITIL 2011 Editions have been updated for clarity, consistency, correctness and completeness. Alongside the delivery of consistent, repeatable process activities as part of service quality, ITIL has always emphasized the importance of continual service improvement. Focusing on the process elements involved in identifying and introducing...

As our modern information-age society grows in complexity both in terms of embedded systems and applications, the problems and challenges in reliability become ever more complex. Bringing together many of the leading experts in the field, this volume presents a broad picture of current research on system modeling and optimization in...

A range of alternative mechanisms can usually be postulated for most organic chemical reactions, and identification of the most likely requires detailed investigation. Investigation of Organic Reactions and their Mechanisms will serve as a guide for the trained chemist who needs to characterise an organic chemical reaction and investigate its...

This book identifies test procedures used within sectors of the solid/liquid separation equipment industry, providing practical explanations for test data and their uses when faced with a new application to assess. With a strong practical emphasis, this book is ideal for use as a reference text for engineers concerned with applications...

The next several years will see a massive emergence of hydrogen fuel cells as an alterative energy option in both transportation and domestic use. The long-range expectation is that hydrogen will be used as a fuel, produced either from renewable energy, fossil, or nuclear sources, offering an environmentally acceptable and efficient source of...

This new edition of a successful, bestselling book continues to provide you with practical information on the use of statistical methods for solving real-world problems in complex industrial environments. Complete with examples from the chemical and pharmaceutical laboratory and manufacturing areas, this thoroughly updated book clearly...

The leading text in technical writing, Reporting Technical Information introduces students to all aspects of technical communication, including letters, proposals and progress reports, recommendation reports, research reports, instructions, and oral reports. Continuing the esteemed tradition of its predecessors, the tenth edition...