A sophisticated yet easy-to-use software program, Microsoft CRM handles the full range of Sales and Customer Service functions, and allows the user to access key customer and sales information from Microsoft Outlook and the Web. It is designed for rapid deployment, ease of use, and integration with Microsoft Office and Microsoft Great Plains'...

Complex systems do not require complex project management. The most effective project managers are able to simplify their project environment and organize projects, large and small, to achieve predictable results. This book explains how anyone responsible for a project can apply...

The Elements of UML Style is for all developers who create models using the Unified Modeling Language (UML), especially in teams where understandability and consistency are all critical. Just as Strunk & White’s The Elements of Style provides rules of usage for writing using the English language, this text furnishes a...

In these days of shortened fiscal horizons and contracted time-to-market schedules, traditional approaches to capacity planning are often seen by management as tending to inflate their production schedules. Rather than giving up in the face of this kind of relentless pressure to get things done faster, Guerrilla Capacity Planning facilitates...

The book presents the following four revised and extended chapters first given as lectures at the Generic...