Using Information to Develop a Culture of Customer Centricity sets the stage for understanding the holistic marriage of information, socialization, and process change necessary for transitioning an organization to customer centricity. The book begins with an overview list of 8-10 precepts associated with a business-focused view of the...

Peter Heller, the celebrated author of the breakout best seller The Dog Stars, returns with an achingly beautiful, wildly suspenseful second novel about an artist trying to outrun his past.

Jim Stegner has seen his share of violence and loss. Years ago he shot a man in a bar. His marriage disintegrated. He grieved the...

The World's Worsts is the latest compendium of quirky information and vamped–up trivia from Pop Culture guru Les Krantz. This entertaining and...

This book provides an up-to-date overview of demographic analysis and methods, including recent developments in demography. Concepts and methods, from the nature of demographic information through data collection and the basics of statistical measures and on to demographic analysis itself are succinctly explained. Measures and analyses of...

In this revolutionary work -- a landmark that signals the true beginning of feminist medicine -- a doctor, a...

Darling of high society, creator of the "New Look", Dior shot to international fame almost overnight at the age of 47. At first his creations provoked angry accusations of unpatriotic extravagance, but women everywhere soon warmed to his hour-glass lines and long, rustling skirts. In this work, Dior's most characteristic designs...

30 years after its discovery as an antitumor agent, cisplatin represents today one of the most successful drugs in chemotherapy. This book is intended to reminisce this event, to take inventory, and to point out new lines of development in this field. Divided in 6 sections and 22 chapters, the book provides an up-to-date account on topics...

Families in America: A Reference Handbook is an in-depth and multifaceted examination of the contemporary American family. The volume is designed for a wide range of readers in college, high school, and public library settings. It supplies a solid conceptual foundation of basic terms, concepts, and policies related...

This textbook is designed for two principal photography student types. One group is the student in an academic setting. Students are expected to acquire a solid grasp of the theories and concepts of their various courses. This is the Knowledge point of the “KSAs” frequently required by employers. Students in an academic...