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Using Information to Develop a Culture of Customer Centricity: Customer Centricity, Analytics, and Information Utilization
Using Information to Develop a Culture of Customer Centricity: Customer Centricity, Analytics, and Information Utilization

Using Information to Develop a Culture of Customer Centricity sets the stage for understanding the holistic marriage of information, socialization, and process change necessary for transitioning an organization to customer centricity. The book begins with an overview list of 8-10 precepts associated with a business-focused view of the...

The Painter: A novel
The Painter: A novel

Peter Heller, the celebrated author of the breakout best seller The Dog Stars, returns with an achingly beautiful, wildly suspenseful second novel about an artist trying to outrun his past.

Jim Stegner has seen his share of violence and loss. Years ago he shot a man in a bar. His marriage disintegrated. He grieved the
...

The World's Worsts: A Compendium of the Most Ridiculous Feats, Facts, & Fools of All Time
The World's Worsts: A Compendium of the Most Ridiculous Feats, Facts, & Fools of All Time

A hilarious collection of the lowest of the lows – from the worst generals to the dumbest dogs, the shortest Hollywood marriages to the most dangerous golf courses.

The World's Worsts is the latest compendium of quirky information and vamped–up trivia from Pop Culture guru Les Krantz. This entertaining and...

Methods of Demographic Analysis
Methods of Demographic Analysis

This book provides an up-to-date overview of demographic analysis and methods, including recent developments in demography. Concepts and methods, from the nature of demographic information through data collection and the basics of statistical measures and on to demographic analysis itself are succinctly explained. Measures and analyses of...

More Time for You: A Powerful System to Organize Your Work and Get Things Done
More Time for You: A Powerful System to Organize Your Work and Get Things Done
The bane of my existence has always been the management (or in my case, the mismanagement) of time. I have struggled with finding time to ‘‘do it all.’’ In high school and college, I was notorious for pulling all-nighters to study or write papers (a habit I have not outgrown). When I started my career, I...
Sex, Lies, and Menopause: The Shocking Truth About Synthetic Hormones and the Benefits of Natural Alternatives
Sex, Lies, and Menopause: The Shocking Truth About Synthetic Hormones and the Benefits of Natural Alternatives

Turning thirty years of medical and cultural wisdom on its head, Sex, Lies, and Menopause challenges both the medical establishment and modern feminists to prove that menopause does not have to be deadly.

In this revolutionary work -- a landmark that signals the true beginning of feminist medicine -- a doctor, a...

Dior (Fashion Memoir Series)
Dior (Fashion Memoir Series)

Darling of high society, creator of the "New Look", Dior shot to international fame almost overnight at the age of 47. At first his creations provoked angry accusations of unpatriotic extravagance, but women everywhere soon warmed to his hour-glass lines and long, rustling skirts. In this work, Dior's most characteristic designs...

Cisplatin: Chemistry and Biochemistry of a Leading Anticancer Drug
Cisplatin: Chemistry and Biochemistry of a Leading Anticancer Drug

30 years after its discovery as an antitumor agent, cisplatin represents today one of the most successful drugs in chemotherapy. This book is intended to reminisce this event, to take inventory, and to point out new lines of development in this field. Divided in 6 sections and 22 chapters, the book provides an up-to-date account on topics...

Families in America: A Reference Handbook (Contemporary World Issues)
Families in America: A Reference Handbook (Contemporary World Issues)

Families in America: A Reference Handbook is an in-depth and multifaceted examination of the contemporary American family. The volume is designed for a wide range of readers in college, high school, and public library settings. It supplies a solid conceptual foundation of basic terms, concepts, and policies related...

Business Intelligence and Agile Methodologies for Knowledge-Based Organizations: Cross-Disciplinary Applications
Business Intelligence and Agile Methodologies for Knowledge-Based Organizations: Cross-Disciplinary Applications
Business intelligence is made possible by the existence of Information Technology. Business intelligence aims to support better business decision-making. To use agile methodologies and to develop Information Technology faster and cheaper is to put an icing on the cake. I doubt that Hans Peter Luhn was aware of the consequences of...
How to Make People Like You in 90 Seconds or Less
How to Make People Like You in 90 Seconds or Less
I first discovered the secrets of getting along with people during my career as a fashion and advertising photographer. Whether it was working with a single model for a page in Vogue or 400 people aboard a ship to promote a Norwegian cruise line, it was obvious that for me photography was more about clicking with people...
Crime Scene Photography, Second Edition
Crime Scene Photography, Second Edition

This textbook is designed for two principal photography student types. One group is the student in an academic setting. Students are expected to acquire a solid grasp of the theories and concepts of their various courses. This is the Knowledge point of the “KSAs” frequently required by employers. Students in an academic...

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