No matter how professional your IT organization, if you can't resolve problems quickly and effectively, you'll lose your stakeholders' confidence—and fail. Nowadays, help desk s aren't enough: companies want true service centers capable of delivering complex,...

Data mining is definitely not a piece of cake. There are those who spend years in the specialization of this particular field in order to operate businesses smoothly. Are you looking for a data mining course? You too, have the ability and the means to learn all the tricks that go into data mining. This book has been specifically written for...

What do you want? Delighted customers. How do you get them? By rapidly delivering innovative, exciting products and services your customers will love to use. How do you do this?...

Motivation, ability and potential for development are crucial for performance and the achievement of objectives. The author, from his extensive management experience at Unilever, the leading multinational corporation, demonstrates the importance of the link between motivation, assessment of performance and potential, and reward and incentive...

This book focuses on the challenges and changes that new technologies bring to human resources (HR) of modern organizations. It examines the technological implications of the last changes taking place and how they affect the management and motivation of human resources belonging to these organizations. It looks for ways to understand and...

"Combinatorics is one of the fastest growing fields of mathematics. … From the table of contents one can see the wide range of topics covered. The authors are acknowledged researchers of the presented fields and guarantee the high quality of the volume. If you want to be up-to-date in combinatorics you should...

The art of compiler construction is a fascinating subject- It integrates the mathe matical foundations of formal languages, a wealth of well-established techniques for syntactic analysis, semantic analysis and optimization, and a tremendous amount of practical experience accumulated over the past four decades in designing and us ing...

This textbook offers an insightful study of the intelligent Internet-driven revolutionary and fundamental forces at work in society. Readers will have access to tools and techniques to mentor and monitor these forces rather than be driven by changes in Internet technology and flow of money. These submerged social and human forces form a...