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Cisco Unified Customer Voice Portal: Building Unified Contact Centers (Networking Technology: IP Communications)
Cisco Unified Customer Voice Portal: Building Unified Contact Centers (Networking Technology: IP Communications)

The definitive guide to deploying Cisco Unified Customer Voice Portal IVRs in any contact center environment

 

Thousands of companies are replacing legacy ACD/TDM-based contact centers with pure IP-based unified contact center solutions. One of these...

CCNP Security IPS 642-627 Official Cert Guide
CCNP Security IPS 642-627 Official Cert Guide

Learn, prepare, and practice for exam success

 

CCNP Security IPS 642-627 Official Cert Guide is a best-of-breed Cisco exam study guide that focuses specifically on the objectives for the CCNP Security IPS exam. Senior security engineers David Burns,...

Metal Forming: Mechanics and Metallurgy
Metal Forming: Mechanics and Metallurgy
My coauthor Robert Caddell died in 1990. I have greatly missed interacting with him.

The biggest changes from the second edition are an enlargement and reorganization of the last third of the book, which deals with sheet metal forming. Changes have been made to the chapters on bending, plastic anisotropy, and cup
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Principles of Information Systems
Principles of Information Systems
As organizations continue to operate in an increasingly competitive and global marketplace, workers in all business areas including accounting, finance, human resources, marketing, operations management, and production must be well prepared to make significant contributions required for success. Regardless of your future role, you...
An Introduction to IMS: Your Complete Guide to IBM Information Management System (2nd Edition)
An Introduction to IMS: Your Complete Guide to IBM Information Management System (2nd Edition)

IBM’s Definitive One-Stop Guide to IMS Versions 12, 11, and 10: for Every IMS DBA, Developer, and System Programmer

 

Over 90% of the top Fortune® 1000 companies rely on IBM’s Information Management System...

Practical SQL Queries for Microsoft SQL Server 2008 R2
Practical SQL Queries for Microsoft SQL Server 2008 R2

400+ ready-to-use, powerful SQL queries

Learn powerful techniques for surfacing and delivering actionable business intelligence using SQL. Practical SQL Queries for Microsoft SQL Server 2008 R2 contains more than 400 downloadable SQL queries you can use to extract meaningful insights from large amounts of data. The...

MongoDB: The Definitive Guide
MongoDB: The Definitive Guide

Manage the huMONGOus amount of data collected through your web application with MongoDB. This authoritative introduction—written by a core contributor to the project—shows you the many advantages of using document-oriented databases, and demonstrates how this reliable, high-performance system allows for almost infinite...

Windows Server 2012 Automation with PowerShell Cookbook
Windows Server 2012 Automation with PowerShell Cookbook

Automating server tasks allows administrators to repeatedly perform the same, or similar, tasks over and over again. With PowerShell scripts, you can automate server tasks and reduce manual input, allowing you to focus on more important tasks.

Windows Server 2012 Automation with PowerShell will show several ways for a Windows...

Linux System Programming: Talking Directly to the Kernel and C Library
Linux System Programming: Talking Directly to the Kernel and C Library

Write software that draws directly on services offered by the Linux kernel and core system libraries. With this comprehensive book, Linux kernel contributor Robert Love provides you with a tutorial on Linux system programming, a reference manual on Linux system calls, and an insider’s guide to writing smarter, faster code.

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The Business Guide to Sustainability: Practical Strategies and Tools for Organizations
The Business Guide to Sustainability: Practical Strategies and Tools for Organizations

First edition: Winner of Choice Magazine - Outstanding Academic Titles for 2007 Sustainability promises both reduced environmental impacts and real cash savings for any organization - be it a business, non-profit/NGO or government department. This easy-to-use manual has been written by top business consultants specifically to help managers,...

ISA System Architecture (3rd Edition)
ISA System Architecture (3rd Edition)

*ISA System Architecture describes the hardware architecture of ISA (Industry Standard Architecture), providing a clear, concise explanation of an ISA system in detail. The authors provide a comprehensive treatment of the bus including: **-bus cycles *-addressing *-I/O *-RAM, ROM, and cache memory *-cache architectures *-decode and reset...

Optical Network Control: Architecture, Protocols, and Standards
Optical Network Control: Architecture, Protocols, and Standards

Optical Network Control is the first expert guide and single-source reference for controlling and managing optical networks. This book fills the gap between optical network engineering and routing/signaling-helping both optical and IP professionals build networks that are more robust, flexible, manageable, and profitable. Coverage includes:...

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