Thousands of companies are replacing legacy ACD/TDM-based contact centers with pure IP-based unified contact center solutions. One of these...

CCNP Security IPS 642-627 Official Cert Guide is a best-of-breed Cisco exam study guide that focuses specifically on the objectives for the CCNP Security IPS exam. Senior security engineers David Burns,...

Learn powerful techniques for surfacing and delivering actionable business intelligence using SQL. Practical SQL Queries for Microsoft SQL Server 2008 R2 contains more than 400 downloadable SQL queries you can use to extract meaningful insights from large amounts of data. The...

Windows Server 2012 Automation with PowerShell will show several ways for a Windows...

First edition: Winner of Choice Magazine - Outstanding Academic Titles for 2007 Sustainability promises both reduced environmental impacts and real cash savings for any organization - be it a business, non-profit/NGO or government department. This easy-to-use manual has been written by top business consultants specifically to help managers,...

*ISA System Architecture describes the hardware architecture of ISA (Industry Standard Architecture), providing a clear, concise explanation of an ISA system in detail. The authors provide a comprehensive treatment of the bus including: **-bus cycles *-addressing *-I/O *-RAM, ROM, and cache memory *-cache architectures *-decode and reset...

Optical Network Control is the first expert guide and single-source reference for controlling and managing optical networks. This book fills the gap between optical network engineering and routing/signaling-helping both optical and IP professionals build networks that are more robust, flexible, manageable, and profitable. Coverage includes:...