The Art of Service is a leading education and training organization within the IT Service Management (ITSM) industry. The core principles and practices provided by the ITIL® V3 framework provide holistic guidance needed for an industry that continues to mature and develop at a rapid pace. We recognize however, that many organizations and...

Do you carry around a pocket full of cash, telling your friends that cash is...

Master the secrets behind video game production - from concept to completion - with these comprehensive tips and tricks from two accomplished, working game producers. Discover how to lead a team, communicate effectively, budget, schedule, staff, and design quality next-generation games. Producing Games walks you through every stage of the...

This practical, hands-on guide captures, categorizes, and builds a process of best practices to avoid creating defects during the development process—rather than fixing them after extensive analysis. While there are various proprietary and competing standards for reducing software defects, these methods suffer from issues surrounding...

In the course of our engagement with numerous partners and customers, we have learned how much developers enjoy working with Microsoft Dynamics AX. We love building ever-more-powerful versions of Dynamics AX that help our customers increase their competitiveness; our partners love our product’s powerful set of development tools, which...

"This book could replace the computer organization texts now in use that every CS and CpE...

• Motivate students from all backgrounds, generations, and learning styles
• When and how to apply the different learning solutions with workarounds, providing alternative solutions
• Easy-to-follow, step-by-step instructions with screenshots...

This book gives a comprehensive account of the practical aspects of Real time PCR and its application to veterinary diagnostic laboratories. The optimisation of assays to help diagnose livestock diseases is stressed and exemplified through assembling standard operating procedures from many laboratory sources. Theoretical aspects of PCR are dealt...

The book presents new ideas to model and solve the flexible shift planning problem of personnel workers in the service industry. First, a new modeling approach is proposed that requires shifts to be generated implicitly rather than employing a predefined set of shift types like three 8-hour or two 12-hour shifts to cover varying forecast demand....

The Azure Services Platform is a brand-new cloud-computing technology from Microsoft. It is composed of four core components—Windows Azure, .NET Services, SQL Services, and Live Services—each with a unique role in the functioning of your cloud service. It is the goal of this book to show you how to use these components, both...

Silverlight design tools have important differences compared to those used to create Ajax and JavaScript functionality. Robert Lair takes you on a tour of all the tools, including Microsoft Expression Design, which plays an important part in creating Silverlight assets; Microsoft Expression Blend, which is used to build user...