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Exceptional Service, Exceptional Profit: The Secrets of Building a Five-Star Customer Service Organization
Exceptional Service, Exceptional Profit: The Secrets of Building a Five-Star Customer Service Organization

"Filled with treasure and big ideas, this book will help you become exceptional." - SETH GODIN

In a tight market, your most powerful growth engine and your best protection from competitive inroads is this: put every thing you can into cultivating true customer loyalty. Loyal customers are less sensitive to
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The Little Republic: Masculinity and Domestic Authority in Eighteenth-Century Britain
The Little Republic: Masculinity and Domestic Authority in Eighteenth-Century Britain

The relationship between men and the domestic in eighteenth-century Britain has been obscured by two well-established historiographical narratives. The first charts changes in domestic patriarchy, founded on political patriarchalism in the early modern period and transformed during the eighteenth century by new types of family relationship...

Love Works: Seven Timeless Principles for Effective Leaders
Love Works: Seven Timeless Principles for Effective Leaders

Before Joel Manby won the respect of America with his appearance on the CBS reality TV series Undercover Boss, he was a highly successful corporate executive. After the show aired, many of the 18 million viewers wrote to him about the profound impact of his servant leadership. In Love Works, Joel Manby introduces us to the power of agape love...

Meetings with Remarkable Men (All and Everything)
Meetings with Remarkable Men (All and Everything)
Meetings with Remarkable Men, G. I. Gurdjieff’s autobiographical account of his youth and early travels, has become something of a legend since it was first published in 1963. A compulsive “read” in the tradition of adventure narratives, but suffused with Gurdjieff’s unique perspective on life, it is organized...
Complete Idiot's Guide to the Pilates Method
Complete Idiot's Guide to the Pilates Method

This book teaches the basics of the Pilates method of fitness, a whole body workout that strengthens the abs and back and straightens the posture. Practiced worldwide by dance companies, physical therapists, and health clubs, the method is especially good for pregnant women, for people who have special fitness needs because of chronic back...

Lauren Ipsum: A Story About Computer Science and Other Improbable Things
Lauren Ipsum: A Story About Computer Science and Other Improbable Things

"A looking glass tale for the computer age." —School Library Journal

Lauren Ipsum is a whimsical journey through a land where logic and computer science come to life.

Meet Lauren, an adventurer lost in Userland who needs to find her way home by solving a series of puzzles. As...

Race, Religion and Law in Colonial India: Trials of an Interracial Family
Race, Religion and Law in Colonial India: Trials of an Interracial Family

How did British rule in India transform persons from lower social classes? Could Indians from such classes rise in the world by marrying Europeans and embracing their religion and customs? This book explores such questions by examining the intriguing story of an interracial family who lived in southern India in the mid-nineteenth century. The...

Yoga - Philosophy for Everyone: Bending Mind and Body
Yoga - Philosophy for Everyone: Bending Mind and Body

Stimulates thoughts and expands awareness of the philosophical dimensions of yoga in its many forms and practices

Yoga — Philosophy for Everyone presents a wide array of perspectives by people whose lives have been touched by yoga. Addressing myriad aspects of yoga's divergent paths, topics include body...

Signs in MR-Mammography
Signs in MR-Mammography

Breast cancer is the leading cause of cancer-related deaths in women, and its prevalence has been steadily rising in recent decades. This book describes morphologic and kinetic signs that are important in the analysis of breast MR images before and after contrast administration and in various pulse sequences. It will help broaden the clinical...

CTOs at Work
CTOs at Work

Scott Donaldson, Stanley Siegel and Gary Donaldson interview many of the world's most influential chief technology officers in CTOs at Work, offering a brand-new companion volume to the highly acclaimed elite At Work books including Coders at Work, CIOS at Work and...

CIOs at Work
CIOs at Work

In CIOs at Work, noted author Ed Yourdon interviews many of the world's most influential chief information officers. You will gain insights from the first CIO of the USA, take a peek into the future with the CIO at Google, learn the unique role IT plays in testing Microsoft applications, and much more.

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Selective Estrogen Receptor Modulators: A New Brand of Multitarget Drugs
Selective Estrogen Receptor Modulators: A New Brand of Multitarget Drugs
The increasing awareness on the varied consequences of hypogonadism in distinct organs and systems has supported the notion of estrogens as systemic agents. This observation is congruent with the variety of tissues affected by estrogens when used in hormone therapy formulations on hypogonadic women. Apart from the genital tract...
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