The Accidental Leader: What to Do When You're Suddenly in Charge The Book You Need When You Are Unexpectedly Put in Charge
It could happen today. You are called into the office, and the boss tells you that due to unforeseen circumstances, starting today you will be in charge of a team, a project, an office, a committee, or a business unit. Without any warning (or preparation on your part) you’ve become...
Information Architecture with XML: A Management Strategy In the ‘good old days’ before food labelling, sell-by dates and competitive brand promotion,
you placed yourself at the mercy of your local village store manager. After the
painful wait for the previous customer to bid his farewells and finally let attention turn
your way, you placed your trust in the nice old guy who...
Implementing Service Quality in IP Networks
Why implement service quality? Is it possible to ensure reliable service quality in multi-service IP networks? Which technologies help in making end-to-end quality of service a realistic business proposition?
In Implementing Service Quality in IP Networks, Vilho Räisänen answers these questions and more. The author...
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