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Effective Customer Care: Understand Needs, Improve Service, Build Relationships (Sunday Times Creating Success)
Effective Customer Care: Understand Needs, Improve Service, Build Relationships (Sunday Times Creating Success)

Effective Customer Care is an essential guide to creating excellent customer service that will not only satisfy your customers and prompt orders, but also cement customer relationships and develop loyalty...and thus increase profits.

The book covers every aspect of the customer care process including how to: find...

Hydrocephalus: A Guide for Patients, Families & Friends (Patient Centered Guides)
Hydrocephalus: A Guide for Patients, Families & Friends (Patient Centered Guides)

Hydrocephalus, often referred to as "water on the brain," is a potentially life-threatening condition that affects one in a thousand babies born in the U.S. Hydrocephalus is now generally treated with surgical placement of a shunt system that drains excess fluid around the brain to another part of the body where it can be...

Applied Computing in Medicine and Health (Emerging Topics in Computer Science and Applied Computing)
Applied Computing in Medicine and Health (Emerging Topics in Computer Science and Applied Computing)

Applied Computing in Medicine and Health is a comprehensive presentation of on-going investigations into current applied computing challenges and advances, with a focus on a particular class of applications, primarily artificial intelligence methods and techniques in medicine and health.

Applied computing is the use of...

Misadventures in Health Care: Inside Stories (Human Error and Safety)
Misadventures in Health Care: Inside Stories (Human Error and Safety)

Misadventures in Health Care: Inside Stories presents an alternative approach to attributing the cause of medical error solely to the health care provider. That alternative, the systems approach, pursues why an incident occurs in terms of factors in the context of care that affect the care provider to induce an error. The basis for...

Database Nation (Hardback)
Database Nation (Hardback)
Forget the common cold for a moment. Instead, consider the rise of "false data syndrome," a deceptive method of identification derived from numbers rather than more recognizable human traits. Simson Garfinkel couples this idea with concepts like "data shadow" and "datasphere" in Database Nation, offering a...
Anatomy & Physiology Workbook For Dummies (Math & Science)
Anatomy & Physiology Workbook For Dummies (Math & Science)
An excellent primer for learning the human body

An anatomy and physiology course is required for medical and nursing students as well as for others pursuing careers in healthcare. Anatomy & Physiology Workbook For Dummies is the fun and easy way to get up to speed on anatomy and physiology facts and
...
The Stars of Galileo Galilei and the Universal Knowledge of Athanasius Kircher
The Stars of Galileo Galilei and the Universal Knowledge of Athanasius Kircher

In this fascinating book, the author traces the careers, ideas, discoveries, and inventions of two renowned scientists, Athanasius Kircher and Galileo Galilei, one a Jesuit, the other a sincere man of faith whose relations with the Jesuits deteriorated badly. The Author documents Kircher’s often intuitive work in many areas, including...

Bull's Sports Injuries Handbook, 2/e
Bull's Sports Injuries Handbook, 2/e
Sports medicine is a passion and hobby that increases my effectiveness as a primary care physician. The spirit of the George Sheehan essay entitled, “Every patient is an athlete” is the foundation of my approach to patients. The first edition of Bull's Handbook of Sports...
Clinical Forensic Medicine: A Physician's Guide (Forensic Science and Medicine)
Clinical Forensic Medicine: A Physician's Guide (Forensic Science and Medicine)

This revised edition has been completely updated and expanded to address the latest developments and professional concerns in forensic medicine. There are new chapters on the medical aspects of police restraint and new material on the potential of police exposure to infection, the role of alcohol and drugs in vehicular accidents, and forensic...

Core Topics in Neuroanaesthesia and Neurointensive Care
Core Topics in Neuroanaesthesia and Neurointensive Care

Core Topics in Neuroanesthesia and Neurointensive Care is an authoritative and practical clinical text that offers clear diagnostic and management guidance for a wide range of neuroanesthesia and neurocritical care problems. With coverage of every aspect of the discipline by outstanding world experts, this should be the first book to which...

Invertebrate Medicine
Invertebrate Medicine

Invertebrate Medicine, Second Edition offers a thorough update to the most comprehensive book on invertebrate husbandry and veterinary care.  Including pertinent biological data for invertebrate species, the book’s emphasis is on providing state-of-the-art information on medicine and the clinical condition. ...

Hacking Knoppix (ExtremeTech)
Hacking Knoppix (ExtremeTech)
Knoppix is so cool. It's easy to use, ultra-portable, and doesn't care what platform you're using. It camps on your system without canceling out your regular installation or messing with your files. And it's really fun to play with. Here are all kinds of ways to customize Knoppix for your particular needs, plus the scoop on various Knoppix distros....
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