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Cisco Unified Customer Voice Portal: Building Unified Contact Centers (Networking Technology: IP Communications)
Cisco Unified Customer Voice Portal: Building Unified Contact Centers (Networking Technology: IP Communications)

The definitive guide to deploying Cisco Unified Customer Voice Portal IVRs in any contact center environment

 

Thousands of companies are replacing legacy ACD/TDM-based contact centers with pure IP-based unified contact center solutions. One of these...

Exam 98-366: MTA Networking Fundamentals (Microsoft Official Academic Course)
Exam 98-366: MTA Networking Fundamentals (Microsoft Official Academic Course)
Welcome to the Microsoft Official Academic Course (MOAC) program for Networking Fundamentals. MOAC represents the collaboration between Microsoft Learning and John Wiley & Sons, Inc. publishing company. Microsoft and Wiley teamed up to produce a series of textbooks that deliver compelling and innovative teaching solutions to...
SharePoint 2010 Enterprise Architect's Guidebook
SharePoint 2010 Enterprise Architect's Guidebook
MICROSOFT COLLABORATION and companion development technologies have really come a long way over the past 20 years. Over this time, many different technologies have come and gone in the blink of an eye. Others have built up momentum, improving with each new version, providing valuable new features to meet the ever-increasing digital...
Emergency Planning for Industrial Hazards
Emergency Planning for Industrial Hazards
Recent events worldwide have again highlighted the need for effective emergency measures for hazards connected with the process industries and the large scale storage of dangerous substances. The Commission of the European Communities, DG XI, in collaboration with the JRC Ispra Establishment, has therefore organised the...
Pro Website Development and Operations: Streamlining DevOps for large-scale websites (Professional Apress)
Pro Website Development and Operations: Streamlining DevOps for large-scale websites (Professional Apress)

Pro Website Development and Operations gives you the experience you need to create and operate a large-scale production website. Large-scale websites have their own unique set of problems regarding their design—problems that can get worse when agile methodologies are adopted for rapid results. Managing large-scale...

Social Knowledge: Using Social Media to Know What You Know (Premier Reference Source)
Social Knowledge: Using Social Media to Know What You Know (Premier Reference Source)
Unlike many of the management movements of the last half century knowledge management has no single origin or unambiguous instantiation. Business Process Reengineering, the Balanced Score Card and the Learning Organisation (to mention but a few) all originate with a single book which then defines the field. In Knowledge Management...
Artifical Intelligence for Human Computing: ICMI 2006 and IJCAI 2007 International Workshops, Banff, Canada, November 3, 2006 Hyderabad
Artifical Intelligence for Human Computing: ICMI 2006 and IJCAI 2007 International Workshops, Banff, Canada, November 3, 2006 Hyderabad
This volume in the Lecture Notes of Artificial Intelligence represents the first book on human computing. We introduced the notion of human computing in 2006 and organized two events that were meant to explain this notion and the research conducted worldwide in the context of this notion.

The first of these events
...
Computer Vision/Computer Graphics Collaboration Techniques: 5th International Conference, MIRAGE 2011, Rocquencourt, France, October 10-11, 2011.
Computer Vision/Computer Graphics Collaboration Techniques: 5th International Conference, MIRAGE 2011, Rocquencourt, France, October 10-11, 2011.
This volume collects the papers accepted for presentation at MIRAGE 2011. The MIRAGE conference is recognized internationally with presentations coming from 19 countries despite the large worldwide economical crisis. Submissions from Asia dropped compared with two years ago, and were fewer, than those from Europe. France proved...
Designing with Web Standards (3rd Edition)
Designing with Web Standards (3rd Edition)

Best-selling author, designer, and web standards evangelist Jeffrey Zeldman has revisited his classic, industry-shaking guidebook. Updated in collaboration with co-author Ethan Marcotte, this third edition covers improvements and challenges in the changing environment of standards-based design.

Written in the same engaging
...

New Literacies: Everyday Practices and Social Learning
New Literacies: Everyday Practices and Social Learning

“Like a compass guiding you to what’s important and why in this rapidly evolving field, this new edition is utterly stimulating but also thoughtful and measured.”
Daniel Cassany, Literacy Researcher and Teacher, Universitat Pompeu Fabra, Barcelona, Spain

"Essential reading for those...

Air Pollution from Motor Vehicles: Standards and Technologies for Controlling Emissions
Air Pollution from Motor Vehicles: Standards and Technologies for Controlling Emissions

Contributions by Surhid Gautam and Lit-Mian Chan. This book presents a state-of-the art review of vehicle emission standards and regulations and provides a synthesis of worldwide experience with vehicle emission control technologies and their applications in both industrial and developing countries. Topics covered include: * The two principal...

Linux+ Guide to Linux Certification
Linux+ Guide to Linux Certification
As Eric S. Raymond reminds us, Open Source Software will continue to shape the dynamics of the computer software industry for the next long while, just as it has for the last decade. Coined and perpetuated by hackers, the term “Open Source Software” refers to software in which the source code is freely available to...
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