Without the “invisible” support of a home-based partner that backed Industrial Age workers, today’s employee can no longer focus solely on work but must simultaneously manage work and personal responsibilities. This dual-focus employee, whose knowledge or service work requires mind and heart as well as hands, is the new human...

Gross’s new book Why Service Stinks contains the results of his research along with studies from...

It draws upon IBM’s highly readable and fast-paced, Business Solutions on...

With the release of Visual Basic .NET, XML support is tightly integrated into the language and provides numerous...

Seasoned trainers Richard Hundhausen and Steven Borg provide a thorough and detailed reference to everything that’s ADO.NET. This is no small undertaking! The ADO.NET section of the .NET Framework, which you will come to know as System.Data and its related namespaces, delivers more than 200 classes, structures, and enumerations, each...

In this fully updated second edition, Nicholas Ind demonstrates how a participatory approach can enhance employee commitment, improve...

As globalization gathers momentum, contact between business people from other countries is becoming more frequent. The more national boundaries a company crosses, the greater the scope for misunderstanding and conflict. To succeed internationally, it is essential to be able to break the barriers of culture, language, and set patterns of...

With The Ultimate Competitive Advantage, the authors have drawn on their proprietary experiences with and knowledge of top-performing small to large companies and nonprofits to raise CEO and company standards again. They show how all organizations can continually reinvent themselves to build increasing competitive advantages while...