Foreword by Capodagli and Lynn Jackson, coauthors of "The Disney Way". All businesses have customers, but how many of them deliver unforgettably good customer service? "Secret Service" reveals the hidden systems of the few exceptional companies that do: what actions they take behind the scenes to consistently surpass...

If you can't make it to one of Bruce Block's legendary visual storytelling seminars, then you need his book! Now in full color for the first time, this best-seller offers a clear view of the relationship between the story/script structure and the visual structure of a film, video, animated piece, or video game. You'll learn how to...

It can take a flock of folks to build, design, and maintain an out-of-sight Web site. Whether you're designing a site on your own or are a member of a design team,...

Quite a few changes have occurred between the second and third editions of C++ Primer. Most notably, C++ has undergone international standardization, which has not only added new features to the language, such as exception handling, run-time type identification, namespaces, a built-in Boolean data type, and a new cast notation, but has...

Want to start programming with Java? This handy resource packs all the Java essentials you need into one easy-to-use guide. It's been fully updated for Java 6, covering...

Take control of your global game development team and make successful AAA game titles using the 'Distributed Development' model. Game industry veteran Tim Fields teaches you how to evaluate game deals, how to staff teams for highly distributed game development, and how to maintain challenging relationships in order to get great games...

Piano For Dummies starts at the very beginning and walks you through...