Robert A. Neiman has helped major corporations achieve major gains in performance and profitability. He has put his experience on paper for managers who know their organizations have much more potential, can and must do better, and...

Massive, disruptive change is coming to IT as Software as a Service (SaaS), SOA, mashups, Web 2.0, and cloud computing truly come of age. Now, one of the world’s leading IT innovators explains what it all means—coherently, thoroughly, and authoritatively.

Writing for IT executives, architects, and developers...

In this 3rd edition revised text, master expositor Sheldon Ross has produced a unique work in introductory statistics. The text's main merits are the clarity of presentation, contemporary examples and applications from diverse areas, and an explanation of intuition and ideas behind the statistical methods. Concepts are motivated,...

Co-written by a former AIA national president and the chair of architecture at UC-Berkeley, this book is a collection of key case studies of evidence-based design applied to architectural design primarily for healthcare and office buildings. Research in issues such as lighting, acoustics, and color is applied to human performance data and...

Healthcare IT is the growth industry right now, and the need for guidance in regard to privacy and security is huge. Why? With new federal incentives and penalties tied to the HITECH Act, HIPAA, and the implementation of Electronic Health Record (EHR) systems, medical practices and healthcare systems are implementing new software at breakneck...

Yet most managers are either unable or unwilling to harness the power of culture, thereby missing a critical opportunity to turn the...

Throughout the course of the book, you'll develop an off-road driving...

Using social media, you can deliver amazing customer service–and generate an army of fans who’ll promote you in good times, and rescue you from disaster....