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Customer Management Excellence
Customer Management Excellence
CRM today is much like BPR in the 1990s. It is the strategy of the 21st century. Everyone is jumping on the bandwagon, but few are doing it in a way that will reap long-term benefits. And while billions are being spent worldwide, as yet there is not one case study of a true CRM focused company that is achieving major business success. Why?
...
The Evolution of Hominin Diets: Integrating Approaches to the Study of Palaeolithic Subsistence
The Evolution of Hominin Diets: Integrating Approaches to the Study of Palaeolithic Subsistence
This volume brings together new and important research from the top experts in hominid diets across multiple fields. The objective of the volume is to explore if there is a consensus between the different methods, allowing us to better understand the nature of hominin dietary strategies through time. Contributions focus on modern studies, faunal...
Return of the Black Death: The World's Greatest Serial Killer
Return of the Black Death: The World's Greatest Serial Killer

If the twenty-first century seems an unlikely stage for the return of a 14th-century killer, the authors of Return of the Black Death argue that the plague, which vanquished half of Europe, has only lain dormant, waiting to emerge again—perhaps, in another form. At the heart of their chilling scenario is their contention...

Machine Learning and Cognition in Enterprises: Business Intelligence Transformed
Machine Learning and Cognition in Enterprises: Business Intelligence Transformed

Learn about the emergence and evolution of IT in the enterprise, see how machine learning is transforming business intelligence, and discover various cognitive artificial intelligence solutions that complement and extend machine learning. In this book, author Rohit Kumar explores the challenges when these concepts...

Archives and Human Rights (Routledge Approaches to History)
Archives and Human Rights (Routledge Approaches to History)

Why and how can records serve as evidence of human rights violations, in particular crimes against humanity, and help the fight against impunity? Archives and Human Rights shows the close relationship between archives and human rights and discusses the emergence, at the international level, of the principles of the right to...

Workflow Modeling: Tools for Process Improvement and Application Development
Workflow Modeling: Tools for Process Improvement and Application Development
Just when process orientation has become mainstream thinking for business people and
systems people alike, it seems that the flow of process-oriented literature has pretty well
stopped. So here we are, thousands of us, up to our necks in process improvement and
information systems projects, finding that there is a real shortage of
...
Enterprise Cloud Computing: Technology, Architecture, Applications
Enterprise Cloud Computing: Technology, Architecture, Applications

In today’s world virtually all available information on any technical topic is just a few clicks away on the web. This is especially true of an emerging area such as cloud computing. So why write a book, and, who should read this book and why?

Every few years a new ‘buzzword’ becomes the rage of the...

Emergence in Games (Charles River Media Game Development)
Emergence in Games (Charles River Media Game Development)
The future direction of game development is towards more flexible, realistic, and interactive game worlds. However, current methods of game design do not allow for anything other than pre-scripted player exchanges and static objects and environments. An emergent approach to game development involves the creation of a globally designed game system...
Collaborative Computer Security and Trust Management (Premier Reference Source)
Collaborative Computer Security and Trust Management (Premier Reference Source)

Collaborative Computer Security and Trust Management combines perspectives of leading researchers in collaborative security to discuss recent advances in this burgeoning new field. Practitioners, researchers, and academicians are presented with lessons learned by international experts to meet the new challenges of security in the...

Multitool Linux: Practical Uses for Open Source Software
Multitool Linux: Practical Uses for Open Source Software

This resource-packed guide delivers pragmatic solutions for real-world Linux development needs—all using open-source software tools. Viewing Linux as a well-stocked toolbox, Multitool Linux shows programmers and sophisticated users how to create a wide variety of exciting and useful applications for business and...

The SAIC Solution: How We Built an $8 Billion Employee-Owned Technology Company
The SAIC Solution: How We Built an $8 Billion Employee-Owned Technology Company
For more than three decades, Science Applications International Corporation (SAIC)—the largest employee-owned research and technology company in the United States—has achieved unparalleled success in the areas of science, engineering, and technology, all while flying well below the radar of most casual business observers.

As the...

Developing Serious Games (Game Development Series)
Developing Serious Games (Game Development Series)
With the impressive growth the games industry has enjoyed for the past decade, game developers, educators, and marketing firms are excitedly envisioning serious games applications for computer game technologies. These applications- serious games- represent opportunities for game developers to apply their talents to areas outside of the...
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