Over the last several years, fiscal discipline has really dominated the industry. Both consumers and businesses expect far more from their communications providers than they did just a few years ago. Offering simple telephone dial tone and an Internet connection are not going to be enough for success. At the same time, however, service providers...

Improving Surveys with Paradata: Analytic Uses of Process Information is the most accessible and comprehensive contribution to this up-and-coming  area...

In these days of shortened fiscal horizons and contracted time-to-market schedules, traditional approaches to capacity planning are often seen by management as tending to inflate their production schedules. Rather than giving up in the face of this kind of relentless pressure to get things done faster, Guerrilla Capacity Planning facilitates...

For cloud users and providers alike, security is an everyday concern, yet there are very few books covering cloud security as a main subject. This book will help address this information gap from an Information Technology solution and usage-centric view of cloud infrastructure security. The book highlights the...

• Use in-process or local storage to avoid the network

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First, note that I have used Zen in the title of this book. I have been asked many times why I used such an esoteric term. After all, what is the meaning of Zen? To clarify the meaning of Zen, we must examine the philosophical environment that gave rise to Zen: Indian and Chinese philosophies. In India, Buddhism arose out of a Hindu...