“In The Tipping Point, Malcolm Gladwell presents an important idea without any ‘how to.’ Now Bertrand Cesvet provides the ‘how to’ you need to create ‘Tipping Points’ for your business and success. This book is a compelling presentation of a powerful idea. This is how the...

Robert B. Parker fans have been quick to embrace each addition to his remarkable canon, from the legendary Spenser series to the novels featuring Jesse Stone and Sunny Randall. And his occasional forays into the past-Gunman's Rhapsody, a fresh take on Wyatt Earp, and Poodle Springs, based on a Raymond Chandler story-have dazzled critics...

Using social media, you can deliver amazing customer service–and generate an army of fans who’ll promote you in good times, and rescue you from disaster....

Now in its fourth edition, this respected text delivers a comprehensive introduction to the principles and practice of refrigeration. Clear and straightforward, it is designed for students (NVQ/vocational level) and professional HVAC engineers, including those on short or CPD courses. Inexperienced readers are provided with a comprehensive...

BlackBerry Planet is a new tribe of people who simply cannot get along without their favorite device, Research in Motion’s innovative electronic organizer, the BlackBerry. This omnipresent device has gone beyond being the world’s foremost mobile business tool and entered the consumer mainstream as the Swiss Army Knife of smart...

Worshipped by her fans, denounced by her enemies, and forever shadowed by controversy and scandal, the novelist and philosopher Ayn Rand was a powerful thinker whose views on government and markets shaped the conservative movement from its earliest days. Drawing on unprecedented access to Rand's private papers and the original, unedited...