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Practical Zendesk Administration: Best practices for setting up your customer service platform
Practical Zendesk Administration: Best practices for setting up your customer service platform
We built Zendesk back in 2007 because we were frustrated with the quality of the customer service applications that existed at the time. The vast majority of these “solutions” were big, clunky, on-premise enterprise applications, distributed on CDs, and took forever to deploy. Even proof-of-concept projects...
OpenGL Insights
OpenGL Insights

OpenGL is not a single API anymore. OpenGL has involved into a family of APIs, with OpenGL, OpenGL ES, and WebGL being closely related siblings that enable application developers to write and deploy graphics applications on a wide variety of platforms and operating systems. OpenGL has become an ecosystem; 3D graphics is truly everywhere now....

Marketing Strategy
Marketing Strategy

Thoroughly revised and updated, MARKETING STRATEGY, 5e continues with one primary goal: to teach students to think and act like marketers. Packed with cutting-edge coverage, current examples, new cases, and--for the first time--photographs, the fifth edition delivers a practical, straightforward approach to analyzing, planning, and...

Fundamentals of Database Systems (6th Edition)
Fundamentals of Database Systems (6th Edition)

This book introduces the fundamental concepts necessary for designing, using, and implementing database systems and database applications. Our presentation stresses the fundamentals of database modeling and design, the languages and models provided by the database management systems, and database...

Jump Start CoffeeScript
Jump Start CoffeeScript
CoffeeScript is “a little language that compiles into JavaScript.”1 It aims to smooth over some of JavaScript’s rougher edges while highlighting and augmenting the impressive flexibility at the core of the JavaScript language. It’s clean, concise, and maintainable, and makes writing client-side code really, really...
Success Metrics: A Multidimensional Framework for Measuring Organizational Success
Success Metrics: A Multidimensional Framework for Measuring Organizational Success
Learn how to measure success at the individual and organizational levels. By measuring success in multiple dimensions using multivariate methods you will be able to determine what works and what doesn’t. The key is to measure and promote progress in terms of organizational vision, mission, and overarching goals.

Business
...
Medical Malpractice: A Physician's Sourcebook
Medical Malpractice: A Physician's Sourcebook

Books such as this one are deceptively difficult to create. The general subject is neither happy, nor easy, nor most anyone’s idea of fun. M- practice litigation, however, has become a central fact of existence in the practice of medicine today. This tsunami of lawsuits has led to a high volume of irreconcilable rhetoric and ultimately...

Congenital and Perinatal Infections (Infectious Disease)
Congenital and Perinatal Infections (Infectious Disease)

A concise clinical reference that facilitates the diagnosis of intrauterine and perinatally acquired infections was the goal in creating the Congenital and Perinatal Infections: A Concise Guide to Diagnosis. Information about the natural history, m- agement, and outcome of these infections is well detailed in many other sources and so has not...

Molecular Diagnosis of Cancer: Methods and Protocols (Methods in Molecular Medicine)
Molecular Diagnosis of Cancer: Methods and Protocols (Methods in Molecular Medicine)

We are currently experiencing a fundamental shift in the way in which we approach the characterization of cancer. Never before has the make up of cancer tissues and individual cells been so exhaustively researched and char- terized. We are now capable of producing molecular “fingerprints” that ch- acterize the expression of all...

A Theory of the Basal Ganglia and Their Disorders (Conceptual Advances in Brain Research)
A Theory of the Basal Ganglia and Their Disorders (Conceptual Advances in Brain Research)

The Basal ganglia, to adopt a phrase of Churchill's, are "a riddle wrapped in a mystery, inside an enigma." And although there is a wealth of information available on them, this research field remains controversial due in part to the diverse number of disciplines involved. A Theory of the Basal Ganglia and Their Disorders...

Mechanical Ventilation (Critical Care Clinics, April 2007, Volume 23, No. 2)
Mechanical Ventilation (Critical Care Clinics, April 2007, Volume 23, No. 2)
The last decade has generated a growing fund of knowledge on how ventilator management can greatly impact patient outcome. The concepts developed by ARDS Network have been broadly accepted and placed into clinical practice, not only at university centers, but has filtered down to community hospitals. We are educating our...
The Complete Direct Investing Handbook: A Guide for Family Offices, Qualified Purchasers, and Accredited Investors (Bloomberg Financial)
The Complete Direct Investing Handbook: A Guide for Family Offices, Qualified Purchasers, and Accredited Investors (Bloomberg Financial)

The practical guide to direct investing strategies and best practices

The Complete Direct Investing Handbook provides comprehensive guidelines, principles and practical perspectives on this increasingly attractive private equity investment strategy. Interviews with leading family office investors, qualified private...

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