Tap into the power of the free and open source software package, vtiger CRM—the popular alternative to commercial CRM tools. This powerful tool has enjoyed worldwide success and is being utilized by small and large organizations alike. You, too, can add real, modern CRM (customer relationship management) to your business model,...

Welcome to the world of Microsoft Word 2010. This new Picture Yourself book from Cengage Learning will help you use the many and varied features of one of Microsoft’s most popular products—Microsoft Word, part of the Microsoft Office Suite. Microsoft Word 2010 is a powerful word processing program that will take your...

Geographical Information Systems (GIS) are computer systems for storing, displaying and analyzing spatial data. The past twenty years have seen a rapid growth in their use in government, commerce and academia, and they can be used for managing a network of utilities, from handling census data through to planning the location of a new...

Humans receive the great majority of information about their environment through sight, and at least 50% of the human brain is dedicated to vision. Vision is also a key component for building artificial systems that can perceive and understand their environment. Computer vision is likely to change society in many ways; for example, it...

CMMI^® for Services (CMMI-SVC) is a comprehensive set of guidelines to help organizations establish and improve processes for delivering services. By adapting and extending proven standards and best practices to reflect the unique challenges faced in service industries, CMMI-SVC offers providers a...

The rapid advance of technology has changed and influenced how we think about gathering digital evidence. Soon after the attacks on the World Trade Center in New York City on September 11, 2001, many young men and women volunteered to serve their country in different ways. For those who did not choose the military, options included...

Welcome to Wedding Videography: Start to Finish, a resource to help you step confidently into the field of wedding videography. This book is designed to step the novice wedding videographer through the process of starting a wedding-videography business, filming a wedding, editing the wedding footage, and outputting the final product...

Drupal employs a specialized templating system and supports themes, which allow you to change the look...

Our interest in human–computer interaction started with our participation in the TT2 project (“Trans–Type-2”, 2002–2005—http://www.tt2.atosorigin.es), funded by the European Union (EU) and coordinated by Atos Origin, which dealt with the development of statistical-based technologies for computer...

Mention the word audit to IT professionals and you will probably see their eyes glaze over as they imagine frightening visions of auditors with pointy tails, pitchforks, and checklists run ning around and pointing out all of the things they have done wrong to their manager. The purpose of a security audit is not to place blame or pick...

Principles of Internet Marketing: New Tools and Methods for Web Developers will help you understand the “why” behind the “how” of Web site development. Th is book will help you see sites not from the developer’s perspective, but rather from the marketer’s point of view. It will teach you about the...

In 1998, having spent several years doing electronic commerce research, consulting, and...