This powerful, original book shows senior managers how to effectively manage conflict. Based on Howard Guttman’s impressive consulting career and a ten-year survey of more than 300 executive teams—and packed with dozens of real-life examples from behind the doors of Johnson & Johnson, Coach, Campbell Soup, Motorola, Pfizer, and...

Enabling users to stay connected with wireless access to calendars, corporate data, real-time e-mail, and a phone, BlackBerry devices have experienced an explosion in popularity. Many would argue that they have become a business necessity. In the first book to deal with the support and development of BlackBerry devices,...

This thorough, hands-on reference for database developers and administrators delivers expert guidance on sophisticated uses of Transact-SQL (T-SQL)—one of the most familiar and powerful programming languages for SQL Server. Written by a T-SQL guru, this guide focuses on language features and how they are interpreted and processed by the...

Web Systems Design and Online Consumer Behavior takes an interdisciplinary approach toward systems design in the online environment by providing an understanding of how consumers behave while shopping online and how certain system design elements may impact consumers' perceptions, attitude, intentions, and actual behavior. This book...

Market neutral strategies have gained attention for their potential to deliver positive returns regardless of the direction of underlying markets. As these strategies have built a record of good performance in recent years, their benefits have become...

In their previously published, top-selling book Perfect Phrases for Performance Reviews, Robert Bacal and Douglas Max described past employee performance. In Perfect Phrases for Setting Performance Goals,...