Learn IT - Books tags kaplan

Open Source for the Enterprise: Managing Risks Reaping Rewards

O'Reilly, 2005

Open source software is changing the world of Information Technology. But making it work for your company is far more complicated than simply installing a copy of Linux. If you are serious about using open source to cut costs, accelerate development, and reduce vendor lock-in, you must institutionalize skills and create new ways...

Encyclopedia of Literature and Criticism

Routledge, 1993

This Encyclopedia is the most comprehensive guide yet to both the nature and content of literature and to literary criticism. In ninety essays by leading international critics and scholars such as Catherine Belsey, Terrence Hawker, Catherine Hayles, Cora Kaplan, Christopher Norris and Don E. Wayne, the volume covers traditional topics such...

How to Cheat at Securing SQL Server 2005

Syngress Publishing, 2007

The perfect book for multi-tasked IT managers responsible for securing the latest version of SQL Server 2005.

SQL Server is the perfect product for the How to Cheat series. It is an ambitious product that, for the average SysAdmin, will present a difficult migration path from earlier versions and a vexing number of new features. How to...

The Best Damn Exchange, SQL and IIS Book Period

Syngress Publishing, 2007

Exchange, SQL and IIS are at the core of most Microsoft enterprise servers. The 2007 releases of these products, along with the release of Windows Vista and Windows 2008 Server, represents the biggest overhaul of Windows enterprise products since Windows 2000. The dramatic changes to security tools and the addition of features that support...

Art of Client Service

Kaplan Business, 2003

With brevity, levity, and clarity, Robert Solomon, a well-respected advertising executive, has written a definitive and practical resource for advertising and marketing account executives. Writers, planners, researchers, and production supervisors will benefit as well from his down-to-earth advice on the care and feeding of the advertising client....

Service Magic: The Art of Amazing Your Customers

Kaplan Business, 2003

Service Magic is not about creating illusions. It is a powerful book that applies the art and skill of stage magic to the creation of a service experience that seems magical. What does that look like? When the service you receive leaves you with a smile on your face and a story to tell, you have just...

The Essential New Manager's Kit

Kaplan Business, 2003

If you are a new manager, you know that stepping onto the management career ladder means added responsibilities, heavy workloads, new business challenges, and high expectations. These certainties, combined with little training or formal management education, can make for dramatic workplace pitfalls.

This essential go-to reference is...

Ageless Marketing: Strategies for Reaching the Hearts and Minds of the New Customer Majority

Kaplan Business, 2003

Today's richest market is the New Customer Majority: middle-aged and older adults who make up the biggest percentage of the buying public. Never before have adults 40 years and older been in the majority. Understanding this population and persuasively selling to it require a new kind of marketing research arsenal.

In...

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