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The Nothing That Is: A Natural History of Zero
The Nothing That Is: A Natural History of Zero
A symbol for what is not there, an emptiness that increases any number it's added to, an inexhaustible and indispensable paradox. As we enter the year 2000, zero is once again making its presence felt. Nothing itself, it makes possible a myriad of calculations. Indeed, without zero mathematics as we know it would not exist. And without mathematics...
Encyclopedia of Literature and Criticism
Encyclopedia of Literature and Criticism
This Encyclopedia is the most comprehensive guide yet to both the nature and content of literature and to literary criticism. In ninety essays by leading international critics and scholars such as Catherine Belsey, Terrence Hawker, Catherine Hayles, Cora Kaplan, Christopher Norris and Don E. Wayne, the volume covers traditional topics such...
Survival Analysis Using S: Analysis of Time-to-Event Data (Chapman & Hall/CRC Texts in Statistical Science)
Survival Analysis Using S: Analysis of Time-to-Event Data (Chapman & Hall/CRC Texts in Statistical Science)
Survival Analysis Using S: Analysis of Time-to-Event Data is designed as a text for a one-semester or one-quarter course in survival analysis for upper-level or graduate students in statistics, biostatistics, and epidemiology. Prerequisites are a standard pre-calculus first course in probability and statistics, and a course in applied...
Selling with Emotional Intelligence
Selling with Emotional Intelligence
In today's ultra-competitive business environment, it's not enough for sales professionals to be adept at technical and tactical skills such as getting appointments, making presentations, and closing deals. To really succeed, they must develop and apply their relational skills-or what is known as emotional intelligence-to help them connect with...
Yakuza: Japan's Criminal Underworld, Expanded Edition
Yakuza: Japan's Criminal Underworld, Expanded Edition
Known for their striking full-body tattoos and severed fingertips, Japan's gangsters comprise a criminal class eighty thousand strong—more than four times the size of the American Mafia. Despite their criminal nature, the yakuza are accepted by fellow Japanese to a degree guaranteed to shock most Westerners. Here is the first book...
Performance Management: Integrating Strategy Execution, Methodologies, Risk, and Analytics
Performance Management: Integrating Strategy Execution, Methodologies, Risk, and Analytics

Praise for Praise for Performance Management: Integrating Strategy Execution, Methodologies, Risk, and Analytics

"A highly accessible collection of essays on contemporary thinking in performance management. Readers will get excellent overviews on the Balanced Scorecard, strategy maps, incentives, management...

Understanding GPS: Principles and Applications, Second Edition
Understanding GPS: Principles and Applications, Second Edition
"Every GPS engineer should have this book. An engineer can find in one place a thorough treatment of the entire GPS system. Will prove of great benefit to those first approaching a GPS engineering task, but the experienced engineer will also find it a valuable reference. The most complete description of the signal acquisition and tracking...
Genders (The New Critical Idiom)
Genders (The New Critical Idiom)

The concept of gender continues to be a central issue in literary and cultural studies, with a significance that crosses disciplinary boundaries and provokes lively debate. In this fully revised and updated second edition, David Glover and Cora Kaplan offer a lucid and illuminating introduction to ’gender’ and its implications,...

Art of Client Service
Art of Client Service
With brevity, levity, and clarity, Robert Solomon, a well-respected advertising executive, has written a definitive and practical resource for advertising and marketing account executives. Writers, planners, researchers, and production supervisors will benefit as well from his down-to-earth advice on the care and feeding of the advertising client....
Service Magic: The Art of Amazing Your Customers
Service Magic: The Art of Amazing Your Customers

Service Magic is not about creating illusions. It is a powerful book that applies the art and skill of stage magic to the creation of a service experience that seems magical. What does that look like? When the service you receive leaves you with a smile on your face and a story to tell, you have just...

The Essential New Manager's Kit
The Essential New Manager's Kit

If you are a new manager, you know that stepping onto the management career ladder means added responsibilities, heavy workloads, new business challenges, and high expectations. These certainties, combined with little training or formal management education, can make for dramatic workplace pitfalls.

This essential go-to reference is...

Ageless Marketing: Strategies for Reaching the Hearts and Minds of the New Customer Majority
Ageless Marketing: Strategies for Reaching the Hearts and Minds of the New Customer Majority
Today's richest market is the New Customer Majority: middle-aged and older adults who make up the biggest percentage of the buying public. Never before have adults 40 years and older been in the majority. Understanding this population and persuasively selling to it require a new kind of marketing research arsenal.

In...

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